VoIP Features

Customer administration is found by logging into the My Account section of the www.mcsnet.ca website with your administrative username and password:

Managing Your 911 Address

Use the “Manage 911 Address Profiles” link when you log into my account section of the www.mcsnet.ca website to specify your physical location. Please read and understand the contained terms of this service as detailed in this section.

911 works differently through VoIP

It is important to keep your address updated at all times. MCSnet Phone is not tied to your physical location, so you must specify your physical location to provide this information to emergency services. VoIP 911 calling is different than traditional 911 calling because your location is not derived automatically through your phone number. A VoIP 911 call is dispatched through a national emergency call centre first, where it is directed to the nearest response centre after confirming your physical address. Emergency response will be sent to the address that you specify in the “Manage 911 Address Profiles” section if you are not able to speak during the call. The VoIP 911 service will not work if the VoIP or associated Internet service is not connected.

In the event of a power outage, your Internet and phone service will be offline due to power loss, so 911 service will not be available.

If you have to call 911, please be prepared to confirm your location and call back number with the operator and to stay on the line or call back if the call is disconnected.

International Call Allowance

International calls are currently only supported to the UK and Australia. To make an international call, you must allocate funds to this allowance, this can be done by contacting our sales line (1-866-390-3928 option 1). To find out the per-minute cost to an international destination, please enter the phone number in the rate calculator.

Manage Features

Manage Features allows you to set your voicemail password and other options as shown in the picture below.

After filling in the appropriate options, click continue to save the settings. The settings will save and the voicemail password will blank out when you click continue.

Voicemail Options
  • Enable your voicemail in this area where you will also intiate a password and set the time before the voicemail will answer the call.
  • Voicemail can be retrieved by dialing * 98 on your phone and following the prompts. Remote checking of voice mail can be performed by calling your number and dialing * when the voice message starts, and then following the prompts.
Call Forwarding
  • Call forwarding will redirect incoming calls to the specified phone number.
  • Call Forward Busy will only redirect the calls if the line is in use. Call Forward – No Answer will only redirect the calls if the call is not answered within the time specified in the voicemail answer time, but instead of going to voicemail will send the call to the specified phone number.
  • Network unavailable forwarding is also available to redirect incoming calls in the instance that the Internet becomes unavailable to your phone adapter.

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