Complaint Form

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4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0

MCSnet strives to provide the best service and support possible. Some issues are due to technical limitations, with the foremost being the small amount of available frequencies, which limits the bandwidth that can be provided.

About the CCIRC

The Canadian Cyber Incident Response Centre (CCIRC) is the national coordination centre, which reduces the cyber risks faced by our country’s key services. The CCIRC aims to protect Canadians online.

The organization will send useful warnings about infections related to a connection on one of their systems. These systems, such as banks or phone service providers, are known as critical infrastructure.

The CCIRC works with Public Safety Canada to aid the provinces, territories, municipalities, private sector organizations and international counterparts. It also coordinates the national response to any serious cyber security incident.

About the CCTS

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge.

If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

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Thanks for visiting! We hope that you have found what you needed on our website. If not, please feel free to contact us using this form and we will get back to you within one business day. Tech support hours are 6:00 AM to 10:00 PM, 7 days a week.

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