Complaints | MCSnet

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Complaint Form

Please include all relevant information below. If your internet is listed under a different name than your own, be sure to provide that name in your message. Please also indicate your last date of contact with one of our representatives.

telephone

780-645-4417

toll Free

1-866-390-3928

fax

780-645-5745

address

4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0

MCSnet strives to provide the best service and support possible. Some issues are due to technical limitations, with the foremost being the small amount of available frequencies, which limits the bandwidth that can be provided.

About the CCIRC

The Canadian Cyber Incident Response Centre (CCIRC) is the national coordination centre, which reduces the cyber risks faced by our country’s key services. The CCIRC aims to protect Canadians online.

The organization will send useful warnings about infections related to a connection on one of their systems. These systems, such as banks or phone service providers, are known as critical infrastructure.

The CCIRC works with Public Safety Canada to aid the provinces, territories, municipalities, private sector organizations and international counterparts. It also coordinates the national response to any serious cyber security incident.

About the CCTS

An independent agency, the Commission for Complaints for Telecom-television Services (CCTS) works to resolve consumers’ and small business owners’ complaints about telecom and TV providers. The CCTS provides this service free of charge.

If you have a complaint about your telephone, cellphone, internet or TV, please first try to resolve it directly with your provider. If you have done so and haven’t reached a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, visit www.ccts-cprst.ca/ or call 1-888-221-1687.