Position

Construction Operator

Job posted: 21 03 2023

Position

Construction Operator

St. Paul, AB - Reporting to the Construction Team Lead, the Construction Operator is responsible for providing technical and field support for tower and broadband equipment infrastructure. The Construction Operator will assist the Construction Team Lead and help coordinate new tower construction, tower upgrades, and fiber optic installation while ensuring existing infrastructure conforms to MCSnet’s mandate for network health, reliability, and service excellence. The Construction Operator will ensure all company mandates are being followed as well as all industry safety requirements.

The responsibilities of the Construction Operator include, but are not necessarily limited to:

Infrastructure Service, Construction and Technical Support

  • Stay positive and demonstrate excellent leadership qualities and team spirit
  • Answer customer inquiries
  • Be knowledgeable on MCSnet’s products and services
  • Promote and sell MCSnet products and services
  • Always follow proper safety procedures and ensure fellow employees adhere to safety standards
  • Diagnose and repair Issues concerning infrastructure
  • Create and schedule work orders on a daily basis
  • Assist with construction on site while leading the operation of construction equipment

After Hours Emergency Response

  • Respond to emergency outages in a timely manner to minimize network outages and downtime for customers
  • Be available at all times when on call
  • Coordinate with Infrastructure Manager and/or Network Manager to ensure emergencies are properly diagnosed and managed
  • Program equipment onsite as needed for repair
  • Create and close tickets in BAMS concerning cause of an outage or service response
  • Provide suggestions for repairing the issue

Measures of Performance

  • Project completion timelines are met
  • Estimated project cost is maintained
  • Quality control
  • Scope & completion are in accordance with the project design
  • Safety practices are followed
  • Hazard ID, Near Miss & Incident reports are documented
  • Proper diagnosis of infrastructure-related problems
  • Complete and close tickets on all scheduled work

Knowledge, Skills and Abilities

  • Ensure industry-related safety requirements are met and certifications are kept up to date
  • Skilled in the operation of machinery with regards to tower construction and upgrades including: Boom Truck, Directional Drill  Locator & Operator, Screw Pile Install, Cable Plowing, Dozer, Hydrovac, Trenching, Material Handling, Fiber Optics, is preferred  
  • Basic skills and knowledge in construction, electrical and wireless broadband equipment, is preferred
  • Excellent analytical skills; well organized with a strong attention to detail and a high level of accuracy
  • Strong follow-up skills; pays attention to the issue until satisfactory resolution is achieved
  • Strong verbal and written communication skills; listening skills
  • Customer focused with demonstrated customer relation skills
  • Well developed interpersonal skills; works collaboratively with co-workers  
  • Exemplifies MCSnet’s Core Values of Integrity, Respect, Teamwork, Communication, Courtesy, and Accountability

Qualifications

  • Grade 12 or equivalent, Heavy Equipment Operator Certificate is an asset
  • Class 5 License is required, Class 3 or Class 1 License is preferred
  • Fall Protection, H2S, First Aid, Elevated Work Platform, and Ground Disturbance ticket is preferred
  • Basic level computer skills including demonstrated proficiency in email, IP, Routing, RF, Internet Browser, Web Applications and BAMS
  • 2 years experience in a similar field as Utility & Telecom Constructruction, is preferred
  • 1 year experience in the operation of equipment and machinery, is preferred
  • Demonstrates leadership, team spirit, and coordination
  • Must have a clean criminal record check and drivers abstract

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Teamwork, and Accountability.

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration to employment@mcsnet.ca with the subject heading “Construction Operator”.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online

Position

Infrastructure Technician

Job posted: 23 02 2023

Position

Infrastructure Technician

MCSnet has been providing high-speed internet to rural communities for 25 years.  As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities - because we live and work in them.  We value our employees and their families because, to us, family and business are one and the same.

We currently have an opportunity for a Full-Time Infrastructure Technician to join our MCSnet team.  Reporting to the Infrastructure Manager, Infrastructure Technicians are responsible for the installation, maintenance and troubleshooting of MCSnet’s network of rural towers.

Principle Duties & Responsibilities

Include but are not limited to:

  • Assembling or erecting communication towers using construction or rigging equipment.
  • Checking and adjusting antenna positioning to ensure specified azimuths or mechanical tilts.
  • Installing, programing, testing, repairing and servicing a variety of technical complex low voltage equipment.
  • Climbing communications towers to install, replace or repair antennas or auxiliary equipment used to transmit and receive radio waves.
  • Installing all necessary transmission equipment components including antennas or antenna mounts, surge arrestors, transmission lines, connectors or tower-mounted amplifiers (TMA’s).
  • Performing maintenance or repair work on existing tower equipment using hand or power tools.
  • Performing general ground procedures, such as assembly of Microwave Dishes and steel structure assembly.
  • Answering inquiries of Customers in a timely and professional manner
  • Maintaining knowledge on Products and Service offered by MCSnet.
  • Promoting and Selling MCSnet Products and Services.
  • Following proper safety procedures and ensuring fellow employees adhere to safety standards.
  • Diagnosing and Repairing issues concerning infrastructure.
  • Ensuring tickets are created/updated in BAMS as work is completed.
  • Providing after hours emergency response as required.
    • Responding in a timely manner to emergency outages to minimize Network outages and downtime.
    • Being available at all times when on call.
    • Coordinating with Infrastructure Team Lead and/or Infrastructure Manager to make sure emergencies are properly diagnosed and dealt with.
    • Updating outage notification in BAMS with a posted ETR (Estimated Time of Repair) and updating once the issue(s) has been resolved.
    • Creating and closing tickets in BAMS concerning the cause of an outage or service response.
    • Providing suggestions for repairing the issue.

Knowledge & Skills Required

Include but are not limited to:

  • High School Diploma is required.
  • Basic skills and knowledge in construction, electrical & wireless broadband equipment are required. 
  • Minimum of 1-year previous experience in the operation of commercial vehicles including towing of trailers is required.
  • Previous knowledge of copper, fiber, installation, termination, and ISP/OSP would be considered an asset.
  • Previous experience reading and interpreting blueprints and engineered drawings would be considered an asset.
  • Previous experience tower rigging skills would be considered an asset.
  • Previous electrical experience would be considered an asset. 
  • Manual dexterity and mechanical aptitude is required.
  • Must be comfortable with heights (up to 300 feet).
  • Fall Protection Certification is required.
  • Must have a valid Class 5 driver’s license (NOT GDL) and clean driver’s abstract.
  • Must be able and willing to travel as required.
  • Must be able to work varying shifts, as required.
  • Must be able to lift and move up to 50 pounds, as required.
  • Must be able to operate power tools in a safe manner.
  • Must possess strong diagnostic skills, with the ability to resolve technical problems.
  • Must be self-motivated and calm under pressure.
  • Must have demonstrated a positive attitude with excellent Team Spirit.
  • Must maintain a very polite and courteous demeanor.

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Teamwork, and Accountability.

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration to employment@mcsnet.ca with the subject heading “Infrastructure Technician”.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online

Position

IT Support Technician

Job posted: 30 01 2023

Position

IT Support Technician

MCSnet- St. Paul, AB

MCSnet has been providing high-speed internet to rural communities for 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities - because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We currently have an opportunity for a Full-Time IT Support Technician to join our MCSnet team. Reporting to the Tech Support Manager, the IT Support Technician is involved in a full range of duties including providing IT support for in-office and remote workers, to ensure MCSnet’s internal network and computers are running smoothly. In addition, the successful candidate will assist in providing technical support for products and services to customers and installers.

Principle Duties & Responsibilities

Include but are not limited to:

  • Assisting with the management and maintaining of MCSnet`s internal network, computers, and supporting both software and hardware.
  • Creating and updating documentation for technical support purposes.
  • Cataloging, managing, and monitoring employee technical requests, to identify common issues and establish efficiencies.
  • Auditing, maintaining and updating workstation inventory.
  • Managing users' accounts and profiles.
  • Setting up workstations with computers and necessary peripheral devices.
  • Recording and maintaining serial numbers of all MCSnet technical equipment.
  • Providing training and guidance to end-users on computer systems and applications.
  • Assisting with the development and implementation of IT policies and procedures
  • Responding to customer inquiries in a timely manner.
  • Creating tickets for all calls taken.
  • Diagnosing and troubleshooting technical issues.
  • Escalating incoming tickets/service calls where appropriate.
  • Maintaining knowledge on all products and services offered by MCSnet.
  • Promoting and selling MCSnet’s products and services.
  • Providing technical support to Installers.
  • Providing suggestions for repairing technical issues that come forward.
  • Ad hoc responsibilities include occasional and one-time responsibilities as needed, and identifying any work, issue, or task that does not appear to be under the care of any particular job description, and proactively seeking to resolve the work, issue, or task or flagging it to the appropriate coworker for their attention.
  • Promoting a strong culture of team work as well as promoting MCSnet’s work culture and core values.
  • Staying positive and demonstrating excellent team collaboration and team spirit.
  • Maintaining in-depth knowledge on MCSnet’s products and services.
  • Always following proper safety procedures and ensuring fellow employees adhere to safety standards.

Knowledge & Skills Required

Include but are not limited to:

  • Grade 12 or equivalent.
  • Post-secondary education in related fields would be considered an asset.
  • Minimum of 1-3 years of technical or computer related experience, including computer network and hardware.
  • Advanced level computer skills including demonstrated proficiency in email, internet browsers and Google Applications are required.
  • Knowledge in Internet Protocol, Routing, and Radio Frequencies would be considered an asset.
  • Knowledge of basic accounts receivable practices, processes, and procedures are required.
  • Must have excellent phone etiquette.
  • Must have excellent analytical skills, be well-organized with a strong attention to detail and accuracy.
  • Strong follow up skills are required.
  • Good verbal and written communication and listening skills are required.
  • Must be customer focused with demonstrated customer relations skills.
  • Must have well-developed interpersonal skills with the ability to work collaboratively with co-workers.
  • High level of self-motivation is required.
  • Must be a lifelong learner with a willingness to pursue ongoing training or professional development.
  • Knowledge of applicable safety standards, regulations, laws, and policies is required.

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Teamwork, and Accountability.

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Job Types: Full-time, Permanent

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online

Position

Internet Installation Contractor

Job posted: 11 01 2023

Position

Internet Installation Contractor

MCSnet - Barrhead/Westlock area

MCSnet has been providing high-speed internet to rural communities for 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities - because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We currently have an opportunity for a Full-Time Internet Installation Contractor to join our MCSnet team. Reporting to the Installation Scheduling Manager, the Internet Installation Contractor will be the face of MCSnet and will complete internet installations and service calls within MCSnet’s service area. We are looking for highly motivated and independent individuals who can provide our customers with quality service and expertise. The Internet Installation Contractor will be fully trained using MCSnet’s customer service policies and our own internally designed software.

Principle Duties & Responsibilities

Include but are not limited to:

  • Performing all installation functions associated with the addition, modification and removal of MCSnet’s technology equipment and hardware including testing, drilling and running cabling, terminating network Indoor and Outdoor Ethernet cable into RJ-45 ends.
  • Mounting Tripod, J-Arm or Mast apparatus to structure and seal to ensure no leaks.
  • Maintaining familiarity with app-based programs.
  • Installing and servicing of wireless internet to residential and business customers.
  • Assessing and troubleshooting equipment on site.
  • Analyzing problems and developing solutions to meet customer needs.
  • Working safely at heights due to extensive ladder work, tower climbing, (up to 40 ft towers) and working on roofs.
  • Completing work orders accurately as per scope of work.
  • Establishing and maintaining relationships with customers in a positive and professional manner.

Knowledge & Skills Required

Include but are not limited to:

  • 1-year previous experience in technical related fields is preferred.
  • Network experience would be preferred but not required.
  • Strong computer and technical skills are required.
  • Must be able to operate power tools skillfully.
  • Must have a valid Class 5 driver’s license and a reliable vehicle.
  • Must have a Ltd. Company with commercial insurance and WCB Account.
  • Must have a WCB Account.
  • Must have a clean criminal record check.
  • Must possess tools to perform internet installations and service calls.
  • Must possess strong communication skills both verbal and written, with a positive approach to customer service.
  • Must be well organized with good time management skills.
  • Ability to work in a fast-paced environment and adapt to new technology/industry changes is required.
  • Must be able to work independently and as part of a team.
  • Must be available to occupationally work extended hours as needed.

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values; Integrity, Respect, Courtesy, Communication, Teamwork and Accountability.

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Job Types: Full-time, Contracted

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online

Position

Administrative Assistant

Job posted: 11 01 2023

Position

Administrative Assistant

MCSnet - St. Paul, AB

MCSnet has been providing high-speed internet to rural communities for over 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities—because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We currently have an exciting opportunity for a Full-Time Administrative Assistant to join our MCSnet team. Reporting to the Chief Operations Officer (COO), the Administrative Assistant is responsible for providing general office administrative support.

Responsibilities

The responsibilities of the Administrative Assistant include, but are not necessarily limited to:

  • Collects and distributes daily mail.  
  • Coordinates the logistics of donation requests to ensure approvals are obtained.   
  • Coordinates and arranges for meeting space as required.
  • Attends executive meetings and drafts meeting minutes as requested.
  • Purchases and maintains all office supplies and equipment.
  • Orders food and beverages for meetings and training sessions as required.
  • Maintains lunch room snacks inventory.
  • Assists with composing and distributing correspondences including memos, emails, presentations and reports.
  • Creates presentations and management level reports as requested.
  • Maintains and manages records disposal.
  • Maintains stock of front desk marketing materials.  
  • Administers staff photos and updates the staff directory accordingly.
  • Participates in event planning activities as requested.
  • Receives and organizes MCSnet branded items for staff and giveaways.
  • Purchases gifts as required. 
  • Manages calendars and schedules for executives as requested. 
  • Coordinates travel arrangements, books conferences and business events as requested.
  • Perform personal errands for the executive team as requested.
  • Leads by example to provide exceptional customer service to all customers.
  • Ad hoc responsibilities include occasional and one-time responsibilities as needed, and identifying any work, issue, or task that does not appear to be under the care of any particular job description, and proactively seeking to resolve the work, issue, or task or flagging it to the appropriate coworker for their attention.
  • Promotes a strong culture of team work as well as promoting MCSnet’s work culture and core values.
  • Stays positive and demonstrates excellent team collaboration and team spirit.
  • Maintains in-depth knowledge on MCSnet’s products and services.
  • Always follow proper safety procedures and ensure fellow employees adhere to safety standards.

Measures of Performance

  • Maintains a thorough working knowledge of the company and adheres to all company policies and procedures.
  • Timely response to inquiries and requests.
  • Maintains organization of office space.
  • Customers are treated with courtesy and respect.
  • Demonstrating a positive attitude and working collaboratively in a team environment.

Knowledge, Skills and Abilities

  • Exemplifies MCSnet’s Core Values of Integrity, Respect, Teamwork, Communication, Courtesy, and Accountability. 
  • Strong understanding of administrative functions including managing administrative processes.
  • Ability to manage inventory control.
  • Strong organizational abilities.
  • Well developed interpersonal skills; works collaboratively with co-workers.
  • Demonstrated ability to work with confidential information.
  • Strong attention to detail and a high level of accuracy.
  • Strong follow up skills; stays on top of the issue until satisfactory resolution is achieved.
  • Active listener with excellent verbal and written communication skills.
  • High level of self-motivation.
  • Lifelong learner engaged in ongoing training or professional development. 
  • Knowledge of applicable safety standards, regulations, laws, and policies.
  • Basic skills with broadband equipment.
  • Exceptional customer service skills on the phone and in person.

Qualifications

  • High School Diploma is required.  Diploma in Business Administration or a related field is preferred.
  • Minimum of 2 years previous experience in an administrative position is required. 
  • Minimum of 1 year proven experience providing customer service is required. 
  • Must have strong level computer skills including demonstrated proficiency in email and Google Suite applications.

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values; Integrity, Respect, Courtesy, Communication, Teamwork and Accountability.

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Job Types: Full-time, Permanent

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online
working at mcsnet in alberta rural communities

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