Position
Customer Service Representative
Job posted: 11 04 2023
Position
Customer Service Representative
MCSnet- St. Paul, AB
MCSnet has been providing high-speed internet to rural communities for over 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities - because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.
We currently have an opportunity for a Full-Time Customer Service Representative to join our MCSnet team. Reporting to the Customer Service Supervisor, the Customer Service Representative is responsible for providing sales of services and products offered by MCSnet, scheduling installations and performing accounts receivables.
Principle Responsibilities & Duties
The responsibilities of the Customer Service Representative include, but are not necessarily limited to:
- Answering inquiries of new customers.
- Maintaining knowledge on Products and Service offered by MCSnet.
- Promoting and Selling MCSnet Products and Services.
- Maintaining a polite and courteous demeanor.
- Ensuring that all queues are dealt with in a timely manner.
- Ensuring that all installations are booked.
- Maintaining an efficient schedule while prioritizing jobs at the same time.
- Maintaining communication with installers and customers
- Calling overdue accounts.
- Calling the Credit Card expiry list.
- Terminating services in a timely manner for non-payments provided that a good effort was made to make payment arrangements with the customer.
- Creating invoices for charges or credits.
- Posting of Cheques and Cash.
- Updating ETF / Credit Card Info.
- Responding to billing inquiries in a timely manner.
Knowledge, Skills & Abilities Required
- Demonstrated ability to work with confidential information.
- Knowledge of basic accounts receivable practices, processes and procedures.
- Excellent customer service skills on the phone and in person.
- Excellent analytical skills, well organized with a strong attention to detail and a high level of accuracy.
- Demonstration of strong follow up skills by staying on top of the issue until satisfactory resolution is achieved.
- Good verbal and written communication and listening skills.
- Customer focused with demonstrated customer relation skills.
- Well-developed interpersonal skills; works collaboratively with co-workers.
Qualifications
- Bachelor’s degree in related field (or equivalent work experience required).
- Grade 12 or equivalent.
- Previous customer service experience.
- Intermediate level computer skills including demonstrated proficiency in google applications, email, internet browsers, web applications, and customer account management software.
- Experience with communication on the phone and in person.
- Experience with time management.
In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Teamwork, and Accountability.
If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration.
MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.
Job Types: Full-time, Permanent
Submit your resume
deliver in person
4810 50th Ave,PO Box 98,
St. Paul, AB T0A 3A0