Position

Infrastructure Technician

Job posted: 06 05 2022

Position

Infrastructure Technician

MCSnet has been providing high-speed internet to rural communities for 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities - because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We currently have an opportunity for a Full-Time Infrastructure Technician to join our MCSnet team. Reporting to the Infrastructure Manager, Infrastructure Technicians are responsible for the maintenance, repair, troubleshooting, upkeep, and installation of the outside plant as well as inside plant equipment for MCSnet and its customers. Infrastructure technicians are responsible for the installation, maintenance and troubleshooting of MCSnet’s network of rural towers.

Principle Duties & Responsibilities

Include but are not limited to:

  • Assembling or erecting communication towers using construction or rigging equipment.
  • Checking and adjusting antenna positioning to ensure specified azimuths or mechanical tilts.
  • Installing, programing, testing, repairing and servicing a variety of technical complex low voltage equipment.
  • Climbing communications towers to install, replace or repair antennas or auxiliary equipment used to transmit and receive radio waves.
  • Installing all necessary transmission equipment components including antennas or antenna mounts, surge arrestors, transmission lines, connectors or tower-mounted amplifiers (TMA’s).
  • Performing maintenance or repair work on existing tower equipment using hand or power tools.
  • Performing general ground procedures, such as assembly of Microwave Dishes and steel structure assembly.
  • Answering inquiries of Customers in a timely and professional manner
  • Maintaining knowledge on Products and Service offered by MCSNet.
  • Promoting and Selling MCSNet Products and Services.
  • Following proper safety procedures and ensuring fellow employees adhere to safety standards.
  • Diagnosing and Repairing issues concerning infrastructure.
  • Ensuring tickets are created/updated in BAMS as work is completed.
  • Providing after hours emergency response as required.
  • Responding in a timely manner to emergency outages to minimize Network outages and downtime.
  • Being available at all times when on call.
  • Coordinating with Infrastructure Team Lead and/or Infrastructure Manager to make sure emergencies are properly diagnosed and dealt with.
  • Updating outage notification in BAMS with a posted ETR (Estimated Time of Repair) and updating once the issue(s) has been resolved.
  • Creating and closing tickets in BAMS concerning the cause of an outage or service response.
  • Providing suggestions for repairing the issue.

Knowledge & Skills Required

Include but are not limited to:

  • High School Diploma is required.
  • Basic skills and knowledge in construction, electrical & wireless broadband equipment are required.
  • Minimum of 1-year previous experience in the operation of commercial vehicles including towing of trailers is required.
  • Previous knowledge of copper, fiber, installation, termination, and ISP/OSP would be considered an asset.
  • Previous experience reading and interpreting blueprints and engineered drawings would be considered an asset.
  • Previous experience tower rigging skills would be considered an asset.
  • Previous electrical experience would be considered an asset.
  • Manual dexterity and mechanical aptitude is required.
  • Must be comfortable with heights (up to 300 feet).
  • Fall Protection Certification is required.
  • Must have a valid Class 5 driver’s license (NOT GDL) and clean driver’s abstract.
  • Must be able and willing to travel as required.
  • Must be able to work varying shifts, as required.
  • Must be able to lift and move up to 50 pounds, as required.
  • Must be able to operate power tools in a safe manner.
  • Must possess strong diagnostic skills, with the ability to resolve technical problems.
  • Must be self-motivated and calm under pressure.
  • Must have demonstrated a positive attitude with excellent Team Spirit.
  • Must maintain a very polite and courteous demeanor.

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Teamwork, and Accountability.

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Please note: MCSnet’s COVID-19 Vaccination Policy requires all new employees and contractors to be fully vaccinated by January 1, 2022, unless unable to do so pursuant to the Canadian Human Rights Act.

Job Type: Full-time, Permanent

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online

Position

Customer Service Representative

Job posted: 06 05 2022

Position

Customer Service Representative

St. Paul, AB—MCSnet has been providing high-speed internet to rural communities for over 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities—because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We currently have an opportunity for Customer Service Representatives to join our team. We are looking for highly motivated individuals who can provide our customers with quality service and expertise. The successful candidates will be fully trained using MCSnet’s customer service policies and our own internally-designed software.

Responsibilities:

  • Answer and respond to sales and general inquiries from customers over the phone
  • Promote and provide information about products and services offered by MCSnet
  • Generate, schedule, and confirm work orders
  • Perform A/R duties such as posting payments, creating invoices, and updating billing information

Knowledge, Skills and Abilities:

  • Strong attention to detail and organizational skills
  • Strong verbal and written communication skills; strong listening skills
  • Customer-focused with demonstrated customer relation skills
  • Well developed interpersonal skills; ability to work as part of the team

Qualifications:

  • Previous experience in providing excellent customer service
  • Grade 12 Diploma or equivalent education
  • Intermediate level computer skills
  • Ability to work both onsite and/or remotely at the discretion of MCSnet

Working Conditions:

  • Hours are Monday-Friday (8:00 a.m. - 5:00 p.m.)

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Team Work, and Accountability. If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration with the subject heading “Customer Service Representative”.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Job Type: Full-time

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online

Position

Construction Operator

Job posted: 31 01 2022

Position

Construction Operator

St. Paul, Alberta

MCSnet has been providing high-speed internet to rural communities for 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities - because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We currently have an opportunity for a Full-Time Construction Operator to join our MCSnet team. Reporting to the Construction Team Lead, the Construction Operator is responsible for providing technical and field support for tower and broadband equipment infrastructure. The Construction Operator will assist the Construction Team Lead and help coordinate new tower construction, tower upgrades, and fiber optic installation while ensuring existing infrastructure conforms to MCSnet’s mandate for network health, reliability, and service excellence. The Construction Operator will ensure all company mandates are being followed as well as all industry safety requirements.

Principle Duties & Responsibilities

Include but are not limited to:

  • Demonstrating excellent leadership qualities, team spirit and a positive attitude.
  • Answering customer inquiries in a timely manner.
  • Maintaining knowledge on MCSnet’s products and services
  • Promoting and selling MCSnet products and services.
  • Following proper safety procedures and ensuring fellow employees adhere to safety standards.
  • Diagnosing and repairing Issues concerning infrastructure.
  • Creating and scheduling work orders on a daily basis.
  • Assisting with construction on site while leading the operation of construction equipment.
  • Responding to emergency outages in a timely manner to minimize network outages and downtime for customers.
  • Responding to on-call matters in a timely manner.
  • Coordinating with Infrastructure Manager and/or Network Manager to ensure emergencies are properly diagnosed and managed.
  • Programming equipment onsite as needed for repair.
  • Creating and closing tickets in BAMS concerning the cause of an outage or service response.
  • Providing suggestions for repairing issues.

Knowledge & Skills Required

Include but are not limited to:

  • 2 years’ experience in a similar field as Utility & Telecom Construction is required.
  • 1 year previous experience in the operation of equipment and machinery is preferred.
  • Must hold a valid Class 5 Drivers License, Class 3 or Class 1 license is preferred.
  • Must be experienced in the operation of commercial vehicles including towing of trailers.
  • Fall Protection, H2S, First Aid, Elevated Work Platform, Ground Disturbance tickets are required.
  • Basic level computer skills including demonstrated proficiency in email, IP, Routing, RF, Internet Browser, Web Applications and BAMS is required.
  • Must ensure industry-related safety requirements are met and certifications are kept up to date.
  • Skilled in the operation of machinery with regards to tower construction and upgrades including Boom Truck, Directional Drill, Locator & Operator, Screw Pile Install, Cable Plowing, Dozer, Hydrovac, Trenching, Material Handling, Fiber Optics are required.
  • Basic skills and knowledge in construction, electrical and wireless broadband equipment is required.
  • Excellent analytical skills: well, organized with a strong attention to detail and a high level of accuracy is required.
  • Demonstrates leadership, team spirit, and coordination is required.
  • Strong follow-up skills to issue, until satisfactory resolution is achieved is required.
  • Strong verbal and written communication skills are required.
  • Customer focused with demonstrated customer relation skills are required.

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Teamwork, and Accountability.

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration to employment@mcsnet.ca.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Please note: MCSnet's COVID-19 Vaccination Policy requires all new employees and contractors to be fully vaccinated by January 1, 2022, unless unable to do so pursuant to the Canadian Human Rights Act.

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online
working at mcsnet in alberta rural communities

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