Position

Customer Service Representative

Job posted: 11 04 2023

Position

Customer Service Representative

MCSnet- St. Paul, AB

MCSnet has been providing high-speed internet to rural communities for over 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities - because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We currently have an opportunity for a Full-Time Customer Service Representative to join our MCSnet team. Reporting to the Customer Service Supervisor, the Customer Service Representative is responsible for providing sales of services and products offered by MCSnet, scheduling installations and performing accounts receivables.

Principle Responsibilities & Duties

The responsibilities of the Customer Service Representative include, but are not necessarily limited to:

  • Answering inquiries of new customers.
  • Maintaining knowledge on Products and Service offered by MCSnet.
  • Promoting and Selling MCSnet Products and Services.
  • Maintaining a polite and courteous demeanor.
  • Ensuring that all queues are dealt with in a timely manner.
  • Ensuring that all installations are booked.
  • Maintaining an efficient schedule while prioritizing jobs at the same time.
  • Maintaining communication with installers and customers
  • Calling overdue accounts.
  • Calling the Credit Card expiry list.
  • Terminating services in a timely manner for non-payments provided that a good effort was made to make payment arrangements with the customer.
  • Creating invoices for charges or credits.
  • Posting of Cheques and Cash.
  • Updating ETF / Credit Card Info.
  • Responding to billing inquiries in a timely manner.

Knowledge, Skills & Abilities Required

  • Demonstrated ability to work with confidential information.
  • Knowledge of basic accounts receivable practices, processes and procedures.
  • Excellent customer service skills on the phone and in person.
  • Excellent analytical skills, well organized with a strong attention to detail and a high level of accuracy.
  • Demonstration of strong follow up skills by staying on top of the issue until satisfactory resolution is achieved.
  • Good verbal and written communication and listening skills.
  • Customer focused with demonstrated customer relation skills.
  • Well-developed interpersonal skills; works collaboratively with co-workers.

 Qualifications

  • Bachelor’s degree in related field (or equivalent work experience required).
  • Grade 12 or equivalent.
  • Previous customer service experience.
  • Intermediate level computer skills including demonstrated proficiency in google applications, email, internet browsers, web applications, and customer account management software.
  • Experience with communication on the phone and in person.
  • Experience with time management.

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Teamwork, and Accountability.

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Job Types: Full-time, Permanent

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online

Position

Construction Operator

Job posted: 21 03 2023

Position

Construction Operator

St. Paul, AB - Reporting to the Construction Team Lead, the Construction Operator is responsible for providing technical and field support for tower and broadband equipment infrastructure. The Construction Operator will assist the Construction Team Lead and help coordinate new tower construction, tower upgrades, and fiber optic installation while ensuring existing infrastructure conforms to MCSnet’s mandate for network health, reliability, and service excellence. The Construction Operator will ensure all company mandates are being followed as well as all industry safety requirements.

The responsibilities of the Construction Operator include, but are not necessarily limited to:

Infrastructure Service, Construction and Technical Support

  • Stay positive and demonstrate excellent leadership qualities and team spirit
  • Answer customer inquiries
  • Be knowledgeable on MCSnet’s products and services
  • Promote and sell MCSnet products and services
  • Always follow proper safety procedures and ensure fellow employees adhere to safety standards
  • Diagnose and repair Issues concerning infrastructure
  • Create and schedule work orders on a daily basis
  • Assist with construction on site while leading the operation of construction equipment

After Hours Emergency Response

  • Respond to emergency outages in a timely manner to minimize network outages and downtime for customers
  • Be available at all times when on call
  • Coordinate with Infrastructure Manager and/or Network Manager to ensure emergencies are properly diagnosed and managed
  • Program equipment onsite as needed for repair
  • Create and close tickets in BAMS concerning cause of an outage or service response
  • Provide suggestions for repairing the issue

Measures of Performance

  • Project completion timelines are met
  • Estimated project cost is maintained
  • Quality control
  • Scope & completion are in accordance with the project design
  • Safety practices are followed
  • Hazard ID, Near Miss & Incident reports are documented
  • Proper diagnosis of infrastructure-related problems
  • Complete and close tickets on all scheduled work

Knowledge, Skills and Abilities

  • Ensure industry-related safety requirements are met and certifications are kept up to date
  • Skilled in the operation of machinery with regards to tower construction and upgrades including: Boom Truck, Directional Drill  Locator & Operator, Screw Pile Install, Cable Plowing, Dozer, Hydrovac, Trenching, Material Handling, Fiber Optics, is preferred  
  • Basic skills and knowledge in construction, electrical and wireless broadband equipment, is preferred
  • Excellent analytical skills; well organized with a strong attention to detail and a high level of accuracy
  • Strong follow-up skills; pays attention to the issue until satisfactory resolution is achieved
  • Strong verbal and written communication skills; listening skills
  • Customer focused with demonstrated customer relation skills
  • Well developed interpersonal skills; works collaboratively with co-workers  
  • Exemplifies MCSnet’s Core Values of Integrity, Respect, Teamwork, Communication, Courtesy, and Accountability

Qualifications

  • Grade 12 or equivalent, Heavy Equipment Operator Certificate is an asset
  • Class 5 License is required, Class 3 or Class 1 License is preferred
  • Fall Protection, H2S, First Aid, Elevated Work Platform, and Ground Disturbance ticket is preferred
  • Basic level computer skills including demonstrated proficiency in email, IP, Routing, RF, Internet Browser, Web Applications and BAMS
  • 2 years experience in a similar field as Utility & Telecom Constructruction, is preferred
  • 1 year experience in the operation of equipment and machinery, is preferred
  • Demonstrates leadership, team spirit, and coordination
  • Must have a clean criminal record check and drivers abstract

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Teamwork, and Accountability.

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration to employment@mcsnet.ca with the subject heading “Construction Operator”.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online

Position

Technical Support Worker

Job posted: 30 01 2023

Position

Technical Support Worker

MCSnet- St. Paul, AB

MCSnet has been providing high-speed internet to rural communities for over 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities - because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We currently have an opportunity for a Full-Time Technical Support Worker to join our MCSnet team. Reporting to the Technical Support Manager, the Technical Support Worker is involved in a full range of duties including providing technical support for products and services to customers and installers.  In addition, the successful candidate will be responsible for diagnosing customer issues and creating work orders for onsite repairs.

Principle Duties & Responsibilities

Include but are not limited to:

  • Responding to customer inquiries in a timely manner.
  • Creating tickets for all calls taken.
  • Diagnosing and troubleshooting technical issues.
  • Escalating incoming tickets where appropriate. 
  • Maintaining knowledge on all products and services offered by MCSnet.
  • Promoting and selling MCSnet’s products and services.
  • Providing technical support to Installers.
  • Providing suggestions for repairing technical issues that come forward.
  • Ad hoc responsibilities include occasional and one-time responsibilities as needed, and identifying any work, issue, or task that does not appear to be under the care of any particular job description, and proactively seeking to resolve the work, issue, or task or flagging it to the appropriate coworker for their attention.
  • Promoting a strong culture of team work as well as promoting MCSnet’s work culture and core values.
  • Staying positive and demonstrating excellent team collaboration and team spirit.
  • Maintaining in-depth knowledge on MCSnet’s products and services.
  • Always following proper safety procedures and ensuring fellow employees adhere to safety standards.

Knowledge, Skills & Abilities Required

Include but are not limited to:

  • Exemplifies MCSnet’s Core Values of Integrity, Respect, Teamwork, Communication, Courtesy, and Accountability.
  • Maintains a thorough working knowledge of the company and adheres to all company policies and procedures.
  • Knowledge of basic accounts receivable practices, processes, and procedures.
  • Proficient knowledge of internet technology.
  • Proficient computer skills, including Google Office Suite.
  • Excellent phone etiquette.
  • Excellent analytical skills, well-organized with a strong attention to detail and a high level of accuracy.
  • Strong follow up skills, paying attention to the issue until satisfactory resolution is achieved.
  • Good verbal and written communication and listening skills.
  • Customer focused with demonstrated customer relations skills.
  • Well-developed interpersonal skills; works collaboratively with co-workers.
  • High level of self-motivation. 
  • Lifelong learner engaged in ongoing training or professional development. 
  • Knowledge of applicable safety standards, regulations, laws, and policies.

Qualifications Required

  • Grade 12 or equivalent.
  • Post-secondary education in related fields would be considered an asset.
  • Minimum of 1-3 years of technical or computer related experience, including computer network and hardware.
  • Advanced level computer skills including demonstrated proficiency in email, internet browsers and Google Applications are required.
  • Knowledge in Internet Protocol, Routing, and Radio Frequencies would be considered an asset.
  • Knowledge of basic accounts receivable practices, processes, and procedures are required.
  • Must have excellent phone etiquette.
  • Must have excellent analytical skills, be well-organized with a strong attention to detail and accuracy.
  • Strong follow up skills are required.
  • Good verbal and written communication and listening skills are required.
  • Must be customer focused with demonstrated customer relations skills.
  • Must have well-developed interpersonal skills with the ability to work collaboratively with co-workers.
  • High level of self-motivation is required.
  • Must be a lifelong learner with a willingness to pursue ongoing training or professional development.
  • Knowledge of applicable safety standards, regulations, laws, and policies is required.

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Teamwork, and Accountability.

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Job Types: Full-time, Permanent

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online
working at mcsnet in alberta rural communities

Career inquiries

Please send us your cover letter and resume using the form below.

Accepted file types: doc, docx, txt, rtf, pdf, Max. file size: 128 MB.
This field is for validation purposes and should be left unchanged.