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Position

Internet Installation Contractor

Job posted: 05 01 2022

Position

Internet Installation Contractor

Westlock, Alberta

MCSnet has been providing high-speed internet to rural communities for over 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities—because we live and work in them. We value our employees and contractors, and their families because, to us, family and business are one and the same.

MCSnet is currently recruiting new Internet Installation Contractors. Reporting to the Installation/Scheduling Manager, the Internet Installation Contractor will be the face of MCSnet and will complete internet installations and service calls within MCSnet’s service area. We are looking for highly motivated and independent individuals who can provide our customers with quality service and expertise. The Internet Installation Contractor will be fully trained using MCSnet’s customer service policies and our own internally-designed software.

Must have or willing to obtain:

  • A valid Class 5 driver’s license
  • Limited Company
  • Commercial Insurance Policy
  • WCB Account
  • Vehicle suited to perform fieldwork (truck or van)
  • Clean Criminal Record
  • Tools to perform internet installations and service calls

Position Responsibilities:

  • Perform all installation functions associated with the addition, modification and removal of MCSnet’s technology equipment and hardware including testing, drilling and running cabling, terminating network Indoor and Outdoor Ethernet cable into RJ-45 ends
  • Mount Tri-pod, J-Arm or Mast apparatus to structure and seal to ensure no leaks
  • Familiarity with app-based programs
  • Installation and servicing of wireless internet to residential and business customers
  • Assess and troubleshoot equipment on site
  • Analyze problems and develop solutions to meet customer needs
  • Comfortable working safely at heights due to extensive ladder work, tower climbing, (up to 40 ft towers) and working on roofs
  • Accurately complete work orders as per scope of work
  • Occasional availability to work extended hours as needed
  • Establish and maintain relationships with customers in a positive and professional manner

Experience/Knowledge Required:

  • 1 year previous experience in technical related fields
  • Network experience would be preferred but not required
  • Strong computer and technical skills
  • Operate power tools skillfully
  • Strong communication skills both verbal and written, with a positive approach to customer service
  • Well organized with good time management skills
  • Ability to work in fast-paced environment and adapt to new technology/industry changes
  • Able to work independently and as part of a team

Schedule:

  • Hours are Monday-Friday (8:00 a.m. - 6:00 p.m.)

If you would like to be a part of our team, and are interested in pursuing this opportunity, please submit your resume for consideration with the subject heading “Internet Installation Contractor”.  

MCSnet thanks applicants for their interest in this opportunity.  Candidates considered for this position will be contacted directly.

Please note: MCSnet’s COVID-19 Vaccination Policy requires all new employees and contractors to be fully vaccinated by January 1, 2022 unless unable to do so pursuant to the Canadian Human Rights Act.

To apply, please email resumes to employment@mcsnet.ca

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online

Position

Administrative Assistant

Job posted: 05 01 2022

Position

Administrative Assistant

MCSnet has been providing high-speed internet to rural communities for 25 years.  As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities - because we live and work in them.  We value our employees and their families because, to us, family and business are one and the same.

We currently have an opportunity for a Full-Time Administrative Assistant to join our MCSnet team.  Reporting to the Outside Plant Manager, the Administrative Assistant is involved in assisting our construction and infrastructure teams in various administrative duties.

Principle Duties & Responsibilities

Include but are not limited to:

  • Compiling and processing legal documentation, including land titles.
  • Administering the approval of installations.
  • Completing permit applications (development, electrical, transportation, fiber) and maintaining contact with various provincial and federal departments.
  • Administering notices including landowner, newspaper and open houses.
  • Communicating with landowners and tower site owners.
  • Administering lease agreements.
  • Processing Transport Canada and NAV Canada applications.
  • Processing Tower site caveats and easements.
  • Administering site plans for towers or fiber.
  • Compiling Accounts Receivables.
  • Completing land transfers for tower site owners.
  • Maintaining electronic and paper filing.
  • Creating monthly Net 30 and Credit Card Expiry Tickets.
  • Maintaining office supplies.
  • Hosting events, including open houses.
  • Administering the staff newsletter as required. 

Knowledge & Skills Required

Include but are not limited to:

  • High School Diploma is required, Bachelor’s Degree in Business Administration or a related field is preferred.
  • Minimum of 1 years’ proven experience in an administrative position is required.
  • Proficiency in Google Applications and customer service software.
  • Intermediate level computer skills including demonstrated proficiency in excel, word and BAMS is required.
  • Experience with accounts receivables, land titles and document preparation is considered an asset.
  • Excellent interpersonal skills are required.
  • Exceptional customer service skills on the phone and in person is required.
  • Excellent analytical, organization and accuracy skills are required.
  • Must have strong follow-up skills until a resolution is achieved.
  • Outstanding written and verbal communication skills are required.
  • Must be customer focused with demonstrated customer relation skills.
  • Works collaboratively with co-workers.
  • Must be driven and self-motivated.

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Teamwork, and Accountability.

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration to employment@mcsnet.ca with the subject heading “Administrative Assistant”.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Please note: MCSnet’s COVID-19 Vaccination Policy requires all new employees and contractors to be fully vaccinated by January 1, 2022 unless unable to do so pursuant to the Canadian Human Rights Act.

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online

Position

Installation & Scheduling Coordinator

Job posted: 05 01 2022

Position

Installation & Scheduling Coordinator

MCSnet has been providing high-speed internet to rural communities for over 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities—because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We are currently expanding and have an exciting opportunity for a Full-Time Installation & Scheduling Coordinator to join our MCSnet team. Reporting to the Installation & Scheduling Manager, the Installation & Scheduling Coordinator is involved in a full range of duties including coordinating the installation team to provide outstanding customer service to our customers. In addition, the successful candidate will demonstrate strong organization, communication and interpersonal skills.

Principle Duties & Responsibilities

Include but are not limited to:

  • Scheduling the day-to-day operations of the installation department.
  • Supporting the Installation & Scheduling Manager to ensure workload is balanced.
  • Answering Customer Service Representative questions in a timely manner.
  • Assisting with the completion of appointment confirmations and rearranging schedules as required.
  • Programming radios, routers and VOIP adapters.
  • Staying informed on the latest industry products and services.
  • Performing weekly inventory of supplies to ensure sufficient stock on hand.
  • Supporting inventory on contractor accounts twice a year, reports findings and required adjustment to Operations Manager and Controller.
  • Coordinating supply deliveries and invoicing of supplies for contractors.
  • Coordinating scheduled bucket truck work orders as required.
  • Coordinating contractor schedules to ensure priorities are met.
  • Monitoring contractor’s workload, throughout the day.
  • Supporting monthly contractor meetings.
  • Leading by example to provide exceptional customer service to all customers.
  • Demonstrating a positive attitude and working collaboratively in a team environment.

Knowledge & Skills Required

Include but are not limited to:

  • Post-secondary education in Supply Chain Management or Certified Project Management would be considered an asset.
  • Minimum of 1 years’ experience scheduling is required. 
  • Prior experience managing independent contractors will be considered an asset.
  • Knowledge of basic business and general office administrative practices, processes and procedures is required.
  • Proficiency in Google Drive is required.
  • Excellent interpersonal skills are required.
  • Must have a strong scheduling background with excellent prioritization skills.
  • Knowledge of basic accounting practices (credits, invoices, billing) is required.
  • Excellent analytical, organization and accuracy skills are required. 
  • Must have strong follow-up skills until a resolution is achieved.
  • Must be able to works collaboratively with co-workers.
  • Must be driven and self-motivated.
  • Must have a class 5 driver's license with a clean driving record.

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values; Integrity, Respect, Courtesy, Communication, Teamwork and Accountability. 

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume with the heading "Installation & Scheduling Coordinator" to employment@mcsnet.ca for consideration.

MCSnet thanks applicants for their interest in this opportunity.  Candidates considered for this position will be contacted directly. 

Please note: MCSnet’s COVID-19 Vaccination Policy requires all new employees and contractors to be fully vaccinated by January 1, 2022, unless unable to do so pursuant to the Canadian Human Rights Act.

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online

Position

Corporate Sales Manager

Job posted: 05 01 2022

Position

Corporate Sales Manager

Job Profile Summary

Reporting to the Communications Manager, the Corporate Sales Manager is responsible for building relationships with current and prospective corporate clients and working collaboratively with the Business Development Manager to increase the number of commercial accounts according to the Strategic Plan.

Responsibilities

The responsibilities of the Corporate Sales Manager include, but are not necessarily limited to:

  • Working collaboratively with the Communications Manager and Business Development Manager to create and foster relationships with corporate customers.
  • Working with the Network Manager to develop price quotations for larger end user customers (e.g. municipalities, corporations, larger gateways).
  • Working with the Network Manager and Infrastructure Manager in coordinating commercial installs.
  • Researching and identifying sales opportunities, generating leads, and targeting potential clients:
    • Looking for and establishing contact with prospective customers and clients for their company; and
    • acting as a company representative in trade shows and other related events.
  • Creating smaller upsell opportunities.
  • Developing, maintaining, and improving relationships with key accounts to maintain a high level of service and client loyalty.
  • Developing networking opportunities through active participation in community and professional associations, activities and events.
  • Researching marketing opportunities in order to create a thorough and effective sales campaign and strategy.
  • Entertaining existing and prospective clients.
  • Working with outside vendors, upper management, advisory board, and managers of other departments to ensure smooth processes are created and followed.
  • Planning and scheduling project guidelines and goals while ensuring timelines are met.
  • Establishing strategies for risk mitigation and contingency planning.
  • Meeting with other company managers to ensure that business objectives are being properly executed and are on schedule.
  • Ability to work necessary hours, including evenings and weekends, as needed.
  • Promoting MCSnet’s Core Values and Brand Guidelines.

Measures of Performance

  • Maintains a thorough working knowledge of the company and adheres to all company policies and procedures.
  • Follows up with prospective customers within one (1) business day of initial contact.
  • Sets and meets annual goals according to the company’s Strategic Plan and Employee Annual Performance Review.

Knowledge, Skills & Abilities

  • Demonstrated ability to work with confidential information.
  • Excellent analytical skills, well-organized with a strong attention to detail and a high level of accuracy.
  • Experience with negotiating and closing business accounts.
  • Strong follow up skills; pays attention to the issue until satisfactory resolution is achieved.
  • Good verbal and written communication and listening skills.
  • Customer focused with demonstrated customer relations and negotiation skills.
  • Well-developed interpersonal skills; works collaboratively with co-workers.
  • Vast knowledge of internet technology.
  • High level of self-motivation. 
  • Open to ongoing training/professional development.
  • Proficient computer skills, including Google Office Suite.
  • Willing to travel - class 5 license and clean driving record.

 Qualifications

  • Bachelor’s degree in related field (or equivalent work experience required).
  • Minimum of 2-5 years experience in marketing, communications, and/or sales.
  • Knowledge of basic business and general office administration practices, processes and procedures.

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values; Integrity, Respect, Courtesy, Communication, Teamwork and Accountability. 

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume with the heading "Corporate Sales Manager" to employment@mcsnet.ca for consideration.

MCSnet thanks applicants for their interest in this opportunity.  Candidates considered for this position will be contacted directly. 

Please note: MCSnet’s COVID-19 Vaccination Policy requires all new employees and contractors to be fully vaccinated by January 1, 2022, unless unable to do so pursuant to the Canadian Human Rights Act.

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online

Position

Customer Service Representative

Job posted: 08 12 2021

Position

Customer Service Representative

Permanent/Full-Time 

St. Paul, Alberta (Head Office) 

MCSnet has been providing high-speed internet to rural communities for over 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities—because we live and work in them. We value our employees and their families because, to us, family and business are one and the same. 

We currently have an opportunity for Customer Service Representatives to join our team. We are looking for highly motivated individuals who can provide our customers with quality service and expertise. The successful candidates will be fully trained using MCSnet’s customer service policies and our own internally-designed software.

Responsibilities:

  • Answer and respond to sales and general inquiries from customers over the phone
  • Promote and provide information about products and services offered by MCSnet
  • Generate, schedule, and confirm work orders
  • Perform A/R duties such as posting payments, creating invoices, and updating billing information

Knowledge, Skills and Abilities:

  • Strong attention to detail and organizational skills 
  • Strong verbal and written communication skills; strong listening skills
  • Customer-focused with demonstrated customer relation skills
  • Well developed interpersonal skills; ability to work as part of the team

Qualifications:

  • Previous experience in providing excellent customer service
  • Grade 12 Diploma or equivalent education 
  • Intermediate level computer skills 
  • Ability to work both onsite and/or remotely at the discretion of MCSnet

Working Conditions:

Hours are Monday-Friday (8:00 a.m. - 5:00 p.m.)

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Team Work, and Accountability. If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration to employment@mcsnet.ca with the subject heading “Customer Service Representative”.  

MCSnet thanks applicants for their interest in this opportunity.  Candidates considered for this position will be contacted directly.

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online
working at mcsnet in alberta rural communities

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