Position

Construction Equipment Operator (Class 1)

Job posted: 18 09 2023

Position

Construction Equipment Operator (Class 1)

MCSnet - St. Paul, AB

MCSnet has been providing high-speed internet to rural communities for 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities - because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We currently have an opportunity for a Full-Time Construction Operator to join our MCSnet team. Reporting to the Construction Team Lead, the Construction Operator is responsible for providing technical and field support for tower and broadband equipment infrastructure. The Construction Operator will assist the Construction Team Lead and help coordinate new tower construction, tower upgrades, and fiber optic installation while ensuring existing infrastructure conforms to MCSnet’s mandate for network health, reliability, and service excellence. The Construction Operator will ensure all company mandates are being followed as well as all industry safety requirements.

Principle Duties & Responsibilities

Include but are not limited to:

  • Assisting with construction on site while leading the operation of construction equipment.
  • Creating and scheduling work orders on a daily basis.
  • Responding to emergency outages in a timely manner to minimize network outages and downtime for customers.
  • Responding to on call matters in a timely manner.
  • Coordinating with Infrastructure Manager and/or Network Manager to ensure emergencies are properly diagnosed and managed.
  • Programming equipment onsite as needed for repair.
  • Creating and closing tickets concerning cause of an outage or service response.
  • Diagnosing and repairing Issues concerning infrastructure.
  • Demonstrating excellent leadership qualities, team spirit and a positive attitude.
  • Answering customer inquiries in a timely manner.
  • Maintaining knowledge on MCSnet’s products and services
  • Promoting and selling MCSnet products and services.
  • Following proper safety procedures and ensure fellow employees adhere to safety standards.

Knowledge & Skills Required (Willing to Train)

Include but are not limited to:

  • 2 years’ experience in a similar field as Utility & Telecom Construction is preferred.
  • 1 year previous experience in the operation of equipment and machinery is preferred.
  • High School Diploma is required, Heavy Equipment Operator Certificate is considered an asset.
  • Must hold a valid Class 1 license with proof of insurability.
  • Experience in the operation of commercial vehicles including towing of trailers is preferred, willing to train.
  • Fall Protection, H2S, First Aid, Elevated Work Platform, Ground Disturbance tickets are preferred, willing to train.
  • Basic level computer skills including demonstrated proficiency in email, IP, Routing, RF, Internet Browser, Web Applications and BAMS is preferred.
  • Must ensure industry-related safety requirements are met and certifications are kept up to date.
  • Skilled in the operation of machinery with regards to tower construction and upgrades including Boom Truck, Directional Drill, Locator & Operator, Screw Pile Install, Cable Plowing, Dozer, Hydrovac, Trenching, Material Handling, Fiber Optics is preferred, willing to train.
  • Basic skills and knowledge in construction, electrical and wireless broadband equipment is preferred, willing to train.
  • Excellent analytical skills: well, organized with a strong attention to detail and a high level of accuracy is required.
  • Demonstrates leadership, team spirit, and coordination is required.
  • Strong follow-up skills to issue, until satisfactory resolution is achieved is required.
  • Strong verbal and written communication skills are required.
  • Customer focused with demonstrated customer relation skills are required.
  • Must have a clean criminal record check.
  • Must have a clean Drivers Abstract.
  • Must be willing to travel daily; home every night.

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Teamwork, and Accountability.

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online

Position

Customer Service Representative

Job posted: 18 09 2023

Position

Customer Service Representative

MCSnet - St. Paul/Edmonton

MCSnet has been providing high-speed internet to rural communities for over 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities—because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We currently have an opportunity for Customer Service Representatives to join our team. We are looking for highly motivated individuals who can provide our customers with quality service and expertise. The successful candidates will be fully trained using MCSnet’s customer service policies and our own internally-designed software.

Responsibilities:

  • Answering inquiries of new customers.
  • Maintaining knowledge on Products and Service offered by MCSnet.
  • Promoting and Selling MCSnet Products and Services.
  • Maintaining a polite and courteous demeanor.
  • Ensuring that all queues are dealt with in a timely manner.
  • Ensuring that all installations are booked.
  • Maintaining an efficient schedule while prioritizing jobs at the same time.
  • Maintaining communication with installers and customers
  • Calling overdue accounts.
  • Calling the Credit Card expiry list.
  • Terminating services in a timely manner for non-payments provided that a good effort was made to make payment arrangements with the customer.
  • Creating invoices for charges or credits.
  • Posting of Cheques and Cash.
  • Updating ETF / Credit Card Info.
  • Responding to billing inquiries in a timely manner.

Knowledge, Skills and Abilities:

  • Demonstrated ability to work with confidential information.
  • Knowledge of basic accounts receivable practices, processes and procedures.
  • Excellent customer service skills on the phone and in person.
  • Excellent analytical skills, well organized with a strong attention to detail and a high level of accuracy.
  • Demonstration of strong follow up skills by staying on top of the issue until satisfactory resolution is achieved.
  • Good verbal and written communication and listening skills.
  • Customer focused with demonstrated customer relation skills.
  • Well-developed interpersonal skills; works collaboratively with co-workers.

Qualifications:

  • Bachelor’s degree in related field (or equivalent work experience required).
  • Grade 12 or equivalent
  • Previous customer service experience.
  • Intermediate level computer skills including demonstrated proficiency in google applications, email, Internet browser, web applications.
  • Experience with communication on the phone and in person.
  • Experience with time management.

Working Conditions:

  • Ability to work both onsite and/or remotely at the discretion of MCSnet.
  • Hours are Monday-Friday (8:00 a.m. - 5:00 p.m.)

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Team Work, and Accountability. If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration with the subject heading “Customer Service Representative”.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online

Position

Internet Installation Contractor

Job posted: 16 08 2023

Position

Internet Installation Contractor

MCSnet - Mundare/Ryley Area

MCSnet has been providing high-speed internet to rural communities for over 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities - because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We currently have an opportunity for a Full-Time Internet Installation Contractor to join our MCSnet team. Reporting to the Installation Scheduling Manager, the Internet Installation Contractor will be the face of MCSnet and will complete internet installations and service calls within MCSnet’s service area. We are looking for highly motivated and independent individuals who can provide our customers with quality service and expertise. The Internet Installation Contractor will be fully trained using MCSnet’s customer service policies and our own internally designed software.

Principle Duties & Responsibilities

Include but are not limited to:

  • Performing all installation functions associated with the addition, modification and removal of MCSnet’s technology equipment and hardware including testing, drilling and running cabling, terminating network Indoor and Outdoor Ethernet cable into RJ-45 ends.
  • Mounting Tripod, J-Arm or Mast apparatus to structure and seal to ensure no leaks.
  • Maintaining familiarity with app-based programs.
  • Installing and servicing of wireless internet to residential and business customers.
  • Assessing and troubleshooting equipment on site.
  • Analyzing problems and developing solutions to meet customer needs.
  • Working safely at heights due to extensive ladder work, tower climbing, (up to 40 ft towers) and working on roofs.
  • Completing work orders accurately as per scope of work.
  • Establishing and maintaining relationships with customers in a positive and professional manner.

Knowledge & Skills Required

Include but are not limited to:

  • 1-year previous experience in technical related fields is preferred.
  • Network experience would be preferred but not required.
  • Strong computer and technical skills are required.
  • Must be able to operate power tools skillfully.
  • Must have a valid Class 5 driver’s license and a reliable vehicle.
  • Must have a Ltd. Company with commercial insurance and WCB Account.
  • Must have a WCB Account.
  • Must have a clean criminal record check.
  • Must possess tools to perform internet installations and service calls.
  • Must possess strong communication skills both verbal and written, with a positive approach to customer service.
  • Must be well organized with good time management skills.
  • Ability to work in a fast-paced environment and adapt to new technology/industry changes is required.
  • Must be able to work independently and as part of a team.
  • Must be available to occupationally work extended hours as needed.

In addition to a competitive contract, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values; Integrity, Respect, Courtesy, Communication, Teamwork and Accountability.

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online
working at mcsnet in alberta rural communities

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