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Position

Corporate Sales Manager

Job posted: 02 06 2021

Position

Corporate Sales Manager

St. Paul, Alberta - MCSnet has been providing high-speed internet to rural communities for over 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities—because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We are currently expanding and have an exciting opportunity for a Full-Time Corporate Sales Manager to join our MCSnet team. Reporting to the Communications Manager, the Corporate Sales Manager is responsible for building relationships with current and prospective corporate clients and working collaboratively with the Business Development Manager to increase the number of commercial accounts according to the Strategic Plan.

Responsibilities

The responsibilities of the Corporate Sales Manager include, but are not necessarily limited to:

  • Working collaboratively with the Communications Manager and Business Development Manager to create and foster relationships with corporate customers
  • Working with the Network Manager to develop price quotations for larger end user customers (e.g. municipalities, corporations, larger gateways)
  • Working with the Network Manager and Operations Manager in coordinating commercial installs 
  • Researching and identifying sales opportunities, generating leads, and targeting potential clients
  • Looking for and establishing contact with prospective customers and clients for their company
  • Acting as a company representative in trade shows and other related events
  • Creating smaller upsell opportunities
  • Developing, maintaining, and improving relationships with key accounts to maintain a high level of service and client loyalty 
  • Developing networking opportunities through active participation in community and professional associations, activities and events
  • Researching marketing opportunities in order to create a thorough and effective sales campaign and strategy
  • Entertaining existing and prospective clients
  • Working with outside vendors, upper management, advisory board, and managers of other departments to ensure smooth processes are created and followed
  • Planning and scheduling project guidelines and goals while ensuring timelines are met
  • Establishing strategies for risk mitigation and contingency planning
  • Meeting with other company managers to ensure that business objectives are being properly executed and are on schedule
  • Ability to work necessary hours, including evenings and weekends, as needed
  • Promoting MCSnet’s Core Values and Brand Guidelines

Measures of Performance

  • Maintains a thorough working knowledge of the company and adheres to all company policies and procedures
  • Follows up with prospective customers within one (1) business days of initial contact
  • Sets and meets annual goals according to the company’s Strategic Plan and Employee Annual Performance Review

Knowledge, Skills and Abilities

  • Demonstrated ability to work with confidential information
  • Excellent analytical skills, well-organized with a strong attention to detail and a high level of accuracy
  • Experience with negotiating and closing business accounts
  • Strong follow up skills; pays attention to the issue until satisfactory resolution is achieved
  • Good verbal and written communication and listening skills
  • Customer focused with demonstrated customer relations and negotiation skills
  • Well-developed interpersonal skills; works collaboratively with co-workers 
  • Vast knowledge of internet technology
  • High level of self-motivation 
  • Open to ongoing training/professional development 
  • Proficient computer skills, including Google Office Suite
  • Willing to travel - class 5 licence and clean driving record

Qualifications

  • Bachelor’s degree in related field (or equivalent work experience required)
  • Minimum of 2 years of management experience
  • Minimum of 5 years experience in marketing, communications, and/or sales
  • Knowledge of basic business and general office administration practices, processes and procedures

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Team Work, and Accountability.

If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration to employment@mcsnet.ca with the subject heading “Corporate Sales Manager”.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online

Position

Internet Tech Support Agent

Job posted: 02 06 2021

Position

Internet Tech Support Agent

St. Paul, Alberta - MCSnet has been providing high-speed internet to rural communities for over 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities—because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We currently have an exciting opportunity for a Full-Time Technical Support Agent to join our MCSnet team. Reporting to the Tech Support Manager, the Tech Support Agent is responsible for providing phone assistance to customers and our Internet Installers. 

The successful candidate will be a critical thinker with the ability to solve problems via process of elimination. They will be customer-oriented and demonstrate a high level of patience.

Principle Duties & Responsibilities

Include, but are not limited to:

  • Serve as the final point of contact for customers seeking technical assistance over the phone or email.
  • Determine the best solution based on the issue and details provided by the customer.
  • Walk the customer through the problem-solving process.
  • Perform remote troubleshooting.
  • Schedule service calls for our on-site contractors.
  • Document calls with detailed troubleshooting notes.
  • Follow-up and update customer status and information.

Knowledge & Skills Required

Include but are not limited to:

  • Good understanding of computer systems, routers, switches, mobile devices and other tech products.
  • Customer-oriented and ability to maintain composure.
  • Strong ability to Google for answers.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English.
  • Excellent written and verbal communication skills.
  • Ability to work both onsite and/or remotely at the discretion of MCSnet.

In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Team Work, and Accountability. If you believe that you could thrive in our environment, and are interested in pursuing this opportunity, please submit your resume for consideration to employment@mcsnet.ca with the subject heading “Internet Tech Support Agent”.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online
working at mcsnet in alberta rural communities

Career inquiries

Please send us your cover letter and resume using the form below.