MCSnet Reviews: What Our Customers Say About Our Service

At MCSnet, we believe the true measure of our success isn’t just in the size of our network or the speed of our internet, it’s in the stories of the people who use our services every day. For over 30 years, MCSnet has been connecting families, businesses, and communities across rural Alberta, helping them stay online, stay productive, and stay connected to the world.

From gamers in Lamont to municipal leaders in St. Paul, our customers keep sharing how MCSnet has made a difference in their lives. Their experiences remind us why we continue to invest in rural connectivity and why we’re proud to call Alberta home.

Here’s what our customers are saying:

Staying Connected, Even Off the Grid

Living remotely doesn’t have to mean being disconnected. For outdoor enthusiasts and entrepreneurs like Lisa Roper, internet connection in rural Alberta isn’t a luxury, it’s a lifeline.

“Just because you live remotely doesn’t mean you need to be disconnected, and there are times you need to disconnect, the outdoors allow me to do that. But running a full-time business, you need that connection to do all the work you can do. The beauty is that I get to go have this wild adventure somewhere in rural Alberta, and I come back to get my work done. I don’t have to go to a city to do that. I am thankful for MCSnet for providing that for me — that’s a win.”

Lisa’s story highlights the balance rural Albertans are seeking: the freedom of the outdoors combined with the connectivity to run businesses from anywhere.

For Gamers and Streamers, MCSnet Does the Magic

Few things are more frustrating than buffering hockey games or lagging in online gaming. That was the life of the couple, Larry and Danielle from Lamont, Alberta, until they switched to MCSnet’s GigAir.

Larry shared: “Before we switched, there were a lot of outages, latency was not the best, but we switched to GigAir, and the problems went away. I haven’t had one outage since we started using MCSnet over a year ago.”

Danielle added, “Everything runs way more smoothly. My husband is able to watch his hockey games without any interruptions, and I can game without any issues.”

With GigAir, Larry and Danielle turned frustrating nights into seamless streaming and gaming.

Powering Communities and Towns

It’s not just households that rely on fast, dependable internet, entire communities benefit when their public spaces are connected. Steven Jeffery, Chief Administrative Officer of the Town of St. Paul, shared how MCSnet has transformed local facilities:

“It’s been a wonderful change to be able to provide public connectivity to buildings like the arena, the golf course, the clubhouse. It’s amazing to be able to have great, reliable, fast internet connection.”

For towns like St. Paul, connectivity is more than convenience; it’s community growth, stronger infrastructure, and opportunities for residents and visitors alike.

Reliability and Support You Can Count On

For Marsha Hayward, MCSnet has been more than just an internet provider, it’s been a partner through years of work, study, and life in rural Alberta.

“I have been an MCSnet customer for approximately 10 years. Previous to this, I had access to only dial-up internet or terrible technical service and signals from other providers. There has only been twice where out internet was down in all of this time. But the best thing about MCSnet has been the technical support. The technical team are wonderful—patient, courteous, and always help me solve my problems.

At Crane Lake, we have a huge hill which greatly interrupts signals to internet. With MCSnet here, that has been eliminated. There is an MCSnet tower and a radio right on top of our hill which connects to the receiver on our roof.

And recently, the fiber optics crews have been here trenching-in cable. Once technicians come this fall, we will have even better service. As a rural resident and a university student online, this has been
invaluable!”

Marsha’s experience reflects the reliability, innovation, and dedicated support that sets MCSnet apart.

From a Referral to a Decade of Reliable Connection

For Brenda Mueller of rural Strathcona County, MCSnet has been the right choice for over 10 years since she got referred by a friend.

“We were reffered to MCSnet by friends when we moved to rural Strathcona County 10 years ago and we’re so glad we took our friends’ advice. MCSnet has been a great provider of our Internet service. We have never had a problem or a price increase. Thank you!!”

Sometimes the best advertising is a simple recommendation from a trusted friend, and Brenda’s story shows how loyalty builds over time.

New Customers, Smooth Start

Switching providers can feel daunting, but Melina Armitage found the process seamless:

“Recently joined and loving everything. Set up was quick and easy, the technician was very professional. Internet works amazing and I have no issues at all. Would highly recommend.”

For new customers, first impressions matter and MCSnet’s fast, professional installations leave lasting confidence.

For MCSnet, it’s About Transforming Lives

From powering rural businesses to bringing families together over movie nights and game streams, MCSnet continues to provide more than just internet; we deliver connections that matter. Our customers’ stories prove that whether you’ve been with us for a decade or just a few months, and whatever your internet needs are, you can count on us for fast speeds, reliable service, and support that feels personal.

Ready to experience the difference? Explore our business and residential internet plans and see why so many Albertans trust MCSnet.

To see more great reviews from our satisfied customers, view our Google Reviews. We have been known to randomly select Google Reviews and Social Media comments/mentions with a credit to your internet bill and in turn putting more cash in our customers pockets.

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