What You'll Be Doing (Your Superhero Duties):
Safety Champion: We're big on safety, so you'll ensure proper procedures are followed and help foster a safety-first culture.
Saving the Day (Technically Speaking): You'll be the first line of defense for our customers and installers, diagnosing technical issues with precision and guiding them to swift solutions. Think of yourself as a digital detective, uncovering problems and providing clear, concise answers.
Customer Whisperer: You'll listen, understand, and then recommend the perfect MCSnet products and services to meet their needs. You'll master our CRM tools while keeping conversations flowing smoothly.
Network Navigator: You'll help maintain our network infrastructure, ensuring everything runs like a well-oiled machine.
Team Player Extraordinaire: You'll collaborate with your fellow tech enthusiasts, tackling complex issues together and sharing your knowledge to make our team even stronger.
Safety Champion: We're big on safety, so you'll ensure proper procedures are followed and help foster a safety-first culture.
After Hours Support: You'll be available to our customers on weekends and evenings, when they need support the most.
What You Bring to the Team (Your Superpowers):
- Problem-Solving Prowess: You love a good challenge and can troubleshoot technical issues with ease.
- Communication King/Queen: You can explain complex tech stuff in a way anyone can understand, with a friendly and professional demeanor.
- Tech Savvy: You're comfortable with internet technology, IP, routing, radio frequencies, and web applications.
- Customer-First Mentality: You genuinely enjoy helping people and providing top-notch customer service.
- Self-Starter Spirit: You're motivated, proactive, and always looking for ways to improve.
- Continuous Learner: The tech world moves fast, and so do you! You're committed to ongoing learning and development.
- Core Values Champion: You embody integrity, respect, teamwork, communication, courtesy, and accountability.
Your Toolkit (Qualifications):
- A high school diploma or equivalent.
- Bonus points for post-secondary education in a related field.
- 1-3 years of technical or computer-related experience.
- Proficiency with Google Office Suite and CRM tools.
- Knowledge of basic accounts receivable practices.
- A clean criminal record check (we're all about trust!).
Why Join the MCSnet Family?
You'll be part of a supportive and dynamic team that values collaboration, innovation, and a strong work-life balance. We believe in fostering a positive work environment where you can grow your skills and truly make a difference.
We also offer the opportunity of a hybrid working environment after 3 months probation.
Apply Now!
Are you ready to join a culture that values Integrity, Respect, Courtesy, Communication, Teamwork and Accountability? We value our employees and their families because, to us, family and business are one and the same.
Dive into an exciting and challenging work environment with boundless opportunities to make a significant difference. Apply now and become part of a team that's connecting the world, one community at a time. Your journey to make an impact starts here!
MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.
