Position

Customer Service/ Office Administrator

Job posted: 19 09 2025

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Position

Customer Service/ Office Administrator

Edmonton, Alberta

Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity?

We have an opportunity for you!

About Us:

MCSnet is not just about connecting people; it's about empowering communities and driving change.

We're more than just an Internet Service Provider – we're pioneers in connecting the unconnected, innovators in internet technology, and champions of customer satisfaction. Our mission? To deliver lightning-fast, reliable internet to every corner of our community, and beyond!

Are You the Voice Our Customers Need?

Join Our Team as a Customer Service Representative and Office Administrator at our Edmonton office! At MCSnet, we believe every call is an opportunity to brighten someone's day. Do you have a passion for making customers smile?

We're looking for enthusiastic, empathetic, and solution-oriented individuals to join our dynamic customer service team. Be the first point of contact, the helpful voice, and the problem-solver our customers trust. If you're ready to make a real difference, one conversation at a time, we can't wait to hear from you.

Your Role:

As our Customer Service Representative you will be responsible for signing up new customers, booking installations, answering customer inquiries over the phone and in person, creating invoices for charges or credits, calling overdue accounts, maintaining communication with installers and new customers, and maintaining an efficient schedule by prioritizing jobs. Fulfilling the role of Office Administrator at our Edmonton Office will include front desk reception, ordering and maintaining office supplies, and taking care of the general administration of the office.

We are seeking a creative mind who is dedicated to lifelong learning. You are a skilled problem-solver with previous experience providing exceptional customer service. To complement this, you will have intermediate level computer knowledge including demonstrated proficiency in Google and internet applications. You will also have well-developed interpersonal skills that enable you to work collaboratively as a team.

Apply Now!

Are you ready to join a culture that values Integrity, Respect, Courtesy, Communication, Teamwork and Accountability? We value our employees and their families because, to us, family and business are one and the same.

Dive into an exciting and challenging work environment with boundless opportunities to make a significant difference. Apply now and become part of a team that's connecting the world, one community at a time. Your journey to make an impact starts here!

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online
Apply Now
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Position

Internet Installation Contractor

Job posted: 06 08 2025

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Position

Internet Installation Contractor

MCSnet- Bonnyville, AB Area

MCSnet has been providing high-speed internet to rural communities for 30 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities - because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.

We currently have an opportunity for an Internet Installation Contractor to join our MCSnet team. Working with the Installation Scheduling Manager, the Internet Installation Contractor will be the face of MCSnet and will complete internet installations and service calls within MCSnet’s service area. We are looking for highly motivated and independent individuals who can provide our customers with quality service and expertise. The Internet Installation Contractor will be fully trained using MCSnet’s customer service policies and our own internally designed software.

Principle Duties & Responsibilities

Include but are not limited to:

  • Performing all installation functions associated with the addition, modification and removal of MCSnet’s technology equipment and hardware including testing, drilling and running cabling, terminating network Indoor and Outdoor Ethernet cable into RJ-45 ends.
  • Mounting Tripod, J-Arm or Mast apparatus to structure and seal to ensure no leaks.
  • Maintaining familiarity with app-based programs.
  • Installing and servicing of wireless internet to residential and business customers.
  • Assessing and troubleshooting equipment on site.
  • Analyzing problems and developing solutions to meet customer needs.
  • Working safely at heights due to extensive ladder work, tower climbing, (up to 40 ft towers) and working on roofs.
  • Completing work orders accurately as per scope of work.
  • Establishing and maintaining relationships with customers in a positive and professional manner.

Knowledge & Skills Required

Include but are not limited to:

  • 1-year previous experience in technical related fields is preferred.
  • Network experience would be preferred but not required.
  • Strong computer and technical skills are required.
  • Must be able to operate power tools skillfully.
  • Must have a valid Class 5 driver’s license and a reliable vehicle.
  • Must have a Ltd. Company with commercial insurance and WCB Account.
  • Must have a WCB Account.
  • Must have and maintain a clean criminal record check.
  • Must possess tools to perform internet installations and service calls.
  • Must possess strong communication skills both verbal and written, with a positive approach to customer service.
  • Must be well organized with good time management skills.
  • Ability to work in a fast-paced environment and adapt to new technology/industry changes is required.
  • Must be able to work independently and as part of a team.
  • Must be available to occupationally work extended hours as needed.

In addition to a competitive contract, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Teamwork and Accountability.

If you believe that you could thrive in our environment and are interested in pursuing this opportunity, please submit your resume for consideration.

Travel area will include but are not limited to: Bonnyville, Cold Lake, Glendon, St. Paul.

MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online
Apply Now
Read all

Position

Infrastructure Technician

Job posted: 15 07 2025

Apply Now

Position

Infrastructure Technician

St. Paul, Alberta

High-Flying Adventures Await You!

Do you crave wide-open spaces and epic views? 

Do heights make you feel alive? Then ditch the cubicle and scale new heights with us.

About Us:

MCSnet is not just about connecting people; it's about empowering communities and driving change.

We're more than just an Internet Service Provider – we're pioneers in connecting the unconnected, innovators in internet technology, and champions of customer satisfaction. Our mission? To deliver lightning-fast, reliable internet to every corner of our community, and beyond!

Your Role:

You’ll be the master of your domain, becoming a wizard of tower maintenance, wielding tools and tech, to fortify our network's backbone with cutting-edge gear, while keeping a vigilant watch over the pulse of our digital lifelines. 

You seek the thrill of the climb! You challenge yourself with safe, yet exhilarating ascents, conquering new heights with every project, as the guardian of your own well-being.

In your mind, teamwork makes the dream work.  You collaborate with a supportive crew who'll have your back, every step of the way.

You are a skilled spider, weaving a web of communication across the countryside by installing and maintaining the cables that carry information.

As a cloud crusader, you ascend to heavenly heights, while battling the elements, working diligently to keep our communication channels open, rain or shine.

Join forces with the earthbound legion, combining your sky-high insights with their terrestrial prowess to vanquish network gremlins and weave seamless connections across the land.

Who You Are:

You are an Acrobat of Altitudes: Heights? What heights? You see towers as playgrounds in the sky.

You are a Technical Troubleshooter: With a toolkit in hand and a solution in mind, no technical challenge is too tough for you.

You are a Safety Champion: You know that the best view comes after the safest climb.

If you're ready to ditch the dull and embrace the dazzling heights, then apply now! We can't wait to meet our next Sky Ninja!

Apply Now!

Are you ready to join a culture that values Integrity, Respect, Courtesy, Communication, Teamwork and Accountability? We value our employees and their families because, to us, family and business are one and the same.

Dive into an exciting and challenging work environment with boundless opportunities to make a significant difference. Apply now and become part of a team that's connecting the world, one community at a time. Your journey to make an impact starts here!

Submit your resume

deliver in person
4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0
submit online
Apply Now
Read all

Careers contact:

Please visit our Indeed page to apply: https://ca.indeed.com/cmp/Mcsnet

 

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