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Frequently Asked Questions

• What happens if I move?

  If you are moving to a location where MCSnet provides service, we can move the equipment to the new location and align it. A new contract will apply, like with a new installation. Please contact our scheduling department 30 days before making these arrangements and scheduling the appointments. The radio (on the roof) and associated power adapter remain the property of MCSnet. If you are moving out of the coverage area, we will have to make arrangements to uninstall the equipment.

  For transfers of service to new tenants, if the new owners are moving into your current location and would like to assume the use of the equipment, please have them fill out this form from our website. You will have to contact MCSnet to inform and authorize this change. If the new owners use the equipment with no servicing necessary (please do not take the power adapter with you). The new owners must sign a standard contract.

  If there is a period where no one will be using the service, then you may want to make use of our parked plans. Parking the service places it in a dormant state for a monthly rate of $19.95 per month.

• Is it possible to add multiple devices to the internet?

  Absolutely. You will be sharing the same internet connection among all of your devices. A router is required for splitting the connection. You can purchase or lease an MCSnet router by visiting this page.

• How much is a gigabyte (GB) of data?

  There are approximately 1,000 MB in a GB. A typical song can be about 5 MB in size. You can download about 200 songs with 1 GB of downstream traffic. Websites are typically only kB in size (this page is approx. 0.000070 GB); you usually will be able to visit thousands of websites before using a GB of data (not including sites that host videos and other multimedia content). The highest usage is from streaming video like Netflix, where an hour of video can use more than 1 GB of data.

• How will I know when I reach my usage cap? / How can I purchase more bandwidth?

  After reaching the cap for your plan, you will be presented with an email explaining that you have reached your usage cap. Some additional leeway has been provided on all plans before you enter into Unlimited Mode to access basic internet services like email.

  You can monitor your usage through the MyAccount section of our website or via our app. Click on this page to learn more about MyAccount.

  The most economical upgrade is to increase your plan to the next one.

  We have introduced a new option called ‘Unlimited Mode’. The unlimited mode will allow you to continue using the internet beyond the monthly usage cap at a severely reduced speed of 200 kbps.

• Why is my usage so high?

  Usage can be tracked by downloading the MCSnet app. If you have usage that is beyond what you expect, this is usually caused by:

  • Streaming video from services like Netflix and YouTube
  • Peer to Peer file-sharing programs are commonly used to download music and movies (bit torrent like Utorrent, etc.)
  • Many hours of online gaming, especially if hosting a server
  • Someone else connecting to your wireless router (please use a password with wireless routers)
  • Viruses and spyware
  • Usage is tracked only as an amount of data; the traffic you transfer to and from the internet is not logged, and we do not track where you go on the internet. If you are looking for help determining the source of unknown usage, MCSnet may not be able to help you with unknown computer issues.