WEBMAIL
MY ACCOUNT
CHECK AVAILABILITY
WEBMAIL
MY ACCOUNT
CHECK AVAILABILITY

VoIP Troubleshooting

The most common problems encountered when trying to install the phone adapter and suggested solutions.

I do not hear a dial tone

Go through this checklist until your problem is solved:

  • Make sure the telephone is plugged into the correct port, PHONE 1
  • Make sure the green INTERNET LED on the front panel of the Phone Adapter is lit. If it is not lit, please ensure that you can connect to the Internet through your computer.
  • Make sure the green PHONE 1 LED on the front panel of the Phone Adapter is lit, then pick up the telephone; you should now have a dial tone.
  • Follow these instructions to reboot your phone adapter and router:
    • Power off the router by unplugging its power adapter.
    • Power off the Phone Adapter by unplugging its power adapter.
    • Wait 1 minute, then power on the router by plugging its power adapter into an electrical outlet.
    • Wait two minutes, then power on the Phone Adapter by plugging its power adapter into an electrical outlet.
    • Check one of your networked computers, and check to see if you have an active Internet connection.
    • Pick up the telephone. You should now have a dial tone.


If it still does not have a dialtone, then your router may not be compatible with VoIP service, the Asus brand routers with their use of the DD-WRT open source firmware is the supported router set for VoIP service.

When I try to make a telephone call, I hear a fast 
busy signal

Go through this checklist until your problem is solved.

Follow these instructions to reboot your phone adapter and router:

  • Power off the router by unplugging its power adapter.
  • Power off the Phone Adapter by unplugging its power adapter.
  • Wait 1 minute, then power on the router by plugging its power adapter into an electrical outlet.
  • Wait two minutes, then power on the Phone Adapter by plugging its power adapter into an electrical outlet.
  • Check one of your networked computers, and check to see if you have an active Internet connection.

Pick up the telephone. You should now have a dial tone.
If it still does not have a dialtone, then your router may not be compatible with VoIP service, the Asus brand routers with their use of the DD-WRT open source firmware is the supported router set for VoIP service.

When I’m on a telephone call, words are dropped intermittently

Go through this checklist until your problem is solved:

  • If you’re using a wireless router and a cordless phone, they may be using the same frequency and may
interfere with each other. Move the cordless phone farther away from the router.
  • There may be heavy network activity, particularly if you are running a server or using a file sharing program. Try to limit network or Internet activity during Internet telephone calls. For example, if you are running a file sharing program, the file may be uploaded in the background even though you are not downloading any file, so make sure you exit the program before making Internet phone calls.

My telephone does not ring, and my calls automatically go to voice**633mail

Go through this checklist until your problem is solved:

  • Make sure the telephone is plugged into the correct port, PHONE 1.
  • Make sure the ringer volume on your telephone is set to an audible level.
  • Follow these instructions to reboot your phone adapter and router:
    • Power off the router by unplugging its power adapter.
    • Power off the Phone Adapter by unplugging its power adapter.
    • Wait 1 minute, then power on the router by plugging its power adapter into an electrical outlet.
    • Wait two minutes, then power on the Phone Adapter by plugging its power adapter into an electrical outlet.
    • Check one of your networked computers, and check to see if you have an active Internet connection.
    • Pick up the telephone. You should now have a dial tone.
If it still does not have a dialtone, then your router may not be compatible with VoIP service.

The INTERNET LED does not light up

Go through this checklist until your problem is solved:

  • Check the cable connecting the Phone Adapter to your router.
  • Make sure your network has an active Internet connection. If it does not, please follow these instructions to reboot your phone adapter and router:
    • Power off the router by unplugging its power adapter.
    • Power off the Phone Adapter by unplugging its power adapter.
    • Wait 1 minute, then power on the router by plugging its power adapter into an electrical outlet.
    • Wait two minutes, then power on the Phone Adapter by plugging its power adapter into an electrical outlet.
    • Check one of your networked computers, and check to see if you have an active Internet connection.
    • Pick up the telephone. You should now have a dial tone.
If it still does not have a dialtone, then your router may not be compatible with VoIP service, the Asus brand routers with their use of the DD-WRT open source firmware is the supported router set for VoIP service.