Smart strategies for rural Albertans stuck in long-term ISP contracts
Are you frustrated with your current internet provider but locked into a long-term contract? You’re not alone, many rural Albertans feel stuck with poor service, high monthly fees, or unresponsive customer support, yet fear the cost of cancelling their internet contracts.
If you’ve ever wondered, “Can I cancel my internet contract without paying the full penalty?” The answer is yes, in many cases, you can. And if you’re in the market for a better option, you’ll be happy to know that MCSnet is offering up to $300 in service credit to help you make the switch.
This guide will walk you through practical steps to cancel a contract effectively, reduce fees, and switch to a provider that truly understands the needs of rural communities.
Why You Might Want To Cancel
Many residents in rural Alberta sign up for long-term internet contracts with other internet providers like Telus, Xplore, Starlink, Shaw (now Rogers). While these companies serve large areas, rural customers often experience inconsistent speeds or data caps, unreliable customer service, expensive hardware fees or contracts that cost more to cancel than to finish.
We hear it all the time;
“I’m paying top dollar for an internet that barely works.”
“I’ve called support five times and still nothing.”
“I didn’t know I’d be locked in for two years.”
When you’re not getting what you’re paying for, it’s worth exploring your options.
How Internet Termination Fees Work
Most internet providers charge early termination fees (ETFs) based on time left in your contract, monthly service price, equipment subsidies, among others.
Example: If you signed a 2-year contract with 10 months remaining and pay $80/month, you could face a $300–$600 fee, depending on your provider.
Smart Ways to Cancel Your Internet Contract (Without Paying the Full Fee)
Here are several strategies and a promo opportunity to minimize or avoid cancellation fees. These are backed by real customer experiences and ISP policies.
Take Advantage Of The MCSnet Buyout Promo
If you’re in rural Alberta and ready to leave your current provider, but are stuck in a contract or spent on expensive equipment, MCSnet is now offering a $300 service credit to help cover your cancellation or equipment costs.
Here’s how it works:
- Provide proof of your existing internet contract (or return your current provider’s equipment)
- MCSnet will credit up to $300 toward your new plan at installation
- You’ll enjoy locally supported, high-speed internet, without the frustration of big corporate service
This is a limited-time offer, and terms and conditions apply. To get started, visit the MCSnet Freedom to Switch Promo Page.
Review Your Contract for Escape Clauses
Always start by reviewing the fine print. Your original agreement might include clauses that allow you to cancel with little to no fee. Look for things like:
- Satisfaction guarantees (often valid in the first 30–90 days)
- Service quality guarantees (if speeds consistently underperform)
- Relocation exemptions (if you’re moving to an area they don’t service)
Some providers may waive the early termination fees if you’re moving to an area they don’t serve, or service doesn’t meet advertised standards.
Pro Tip: Keep a log of connection issues or read our blog post on how to run an internet speed test and use your results to prove poor performance.
Call And Negotiate Your Exit
Before paying any fees, give your provider a call. Ask to speak with their retention or cancellation department. You might be able to:
- Get the early termination fees reduced or waived
- Have the remaining months prorated
- Secure a final bill discount
Just be honest and direct: explain why you’re leaving and that you’re exploring local options.
Transfer The Contract To Someone Else
Some providers allow “Transfer of Responsibility”, where you can transfer your contract to someone else. Confirm if your provider offers this option, then find someone in your area who’s looking for internet access, and you could avoid cancellation fees entirely.
This works well in online communities or rural buy/sell groups (like Facebook Marketplace).
Return Equipment In Perfect Condition
If you’ve paid a fee for subsidized hardware (like a Starlink dish or Xplore modem), if the provider allows, returning the equipment in good condition can reduce your final bill.
Keep packaging, cables, and receipts; it could make a difference.
Wait For Policy Changes Or Price Hikes
Canadian internet providers are required to notify you of any plan changes. If your monthly bill increases mid-contract, that could legally allow you to exit the contract without penalty. Always check emails or mailed notices from your provider.
The Internet Code in Canada requires internet service providers to give customers 60 days’ notice of changes to key contract terms, including price.
Use A Buyout Offer To Switch Easily
Some ISPs offer contract buyout incentives, covering some or all of your early termination fees when you switch. MCSnet is currently offering this promo to potential customers who are currently stuck in a contract or have paid for expensive equipment.
Potential customers can get up to $300 credit to help buy out their current ISPs and gain the freedom to switch to MCSnet.
To enjoy this:
- Provide proof of your existing internet contract (or proof of equipment purchase)
- MCSnet will credit up to $300 toward your new plan at installation
- You’ll enjoy locally supported, high-speed internet, without the frustration of big corporate service
Learn more about the MCSnet Freedom to Switch Promo.
Why Rural Albertans Are Making the Switch To MCSnet
- Truly local and family-owned Alberta company.
- Flexible and affordable plans with reliable speeds for rural homes and businesses.
- Community-driven company. We live here, work here and connect you to the world from here.
- Real human customer and technical support, and no long waits.
- Real contract choices: A 2-year contract term with a free installation or a no-term contract.
Being stuck in a contract doesn’t mean you have to settle for poor service or high prices. With the right approach and help from providers like MCSnet, you can cancel smart, switch confidently, and avoid paying hundreds in penalties.
Want to make the switch without the stress?
