My Account

Q: How do I make a bill payment?

From the Main Menu on the left, select the ‘Billing’ tab.The ‘My Balance’ section: Find out what is past due, what is coming due on the 1st of the next month, the last time a payment was made through the ‘My Account’ and if that payment was successful.To make a payment: Select ‘PAY NOW’.Click inside the ‘Payment Amount’ field and enter the amount you want to pay. Select ‘PAY’. This may take a few moments to process.Check the ‘Status’ to see if your payment was successful or if it failed. If your payment failed, try re-entering your card and selecting ‘PAY’ again. If you are still unsuccessful, please call MCSnet at 1-866-390-3928 x 1.

Q: How do I add an electronic fund transfer (EFT) or pre-authorized debit (PAD) on my MCSnet My Account?

Select the ‘Billing’ tab from the side menu.Select ‘ADD EFT/PAD’ from the ‘EFT / Card’ section.Select ‘UPLOAD VOID CHEQUE’ from the ‘EFT / Card’ sectionSelect ‘CHOOSE PHOTO’ to upload a photo of a void cheque or pre-authorized debit form from your bank.Computer Version: File will need to be saved as a jpeg/jpg on your computer.Mobile Version: You can take a picture of the cheque or PAD and upload it.Select the jpeg/jpg file and click ‘Open’.Notice that the ‘CHOOSE PHOTO’ button has turned green—this means that your upload was successful. Click the ‘SUBMIT’ button.Your new banking information will not appear until the photo has been reviewed and your account updated. This can take up to 24 hours.Now that the photo has been reviewed and the account has been updated, your new banking information appears on your MCSnet MyAccount.

Q: How do I add a credit card?

Select the ‘Billing’ tab from the side menu.Select ‘ADD CARD’ from the ‘EFT / Card’ section.Click on Name on Card. Type your name exactly as it appears on your card – then click on ‘Next’.Enter your Card Number, Expiration Date (MMYY), and CVV2 (the 3 numbers on the back of your card). Click on ‘ADD CARD’.Your credit card has been added successfully!

Download the MCSnet My Account App

Stay in control of your internet. Easily track your data usage, payments, and plan details—all in one convenient app.

Why Create MCSnet My Account

Monitor Your Monthly Usage

Find out how much data you’re using, and explore which devices are logged into your MCSnet account.

Manage Your Bills

Automate your payments straight from the app. Add a credit card, electronic fund transfer (EFT) or pre-authorized debit (PAD) account.

Upgrade Your Internet Package

Need more data? Upgrade your MCSnet package whenever, wherever you are.

Contact Our Support Team

Reach out to our neighbourly experts if you need help troubleshooting your internet.

Manage Your Account Password

Manage your account password.

Forward Your Email

Forward your MCSnet email to another email provider.

How MCSnet My Account Works

Download the MCSnet My Account app on your mobile device
Login using your MCSnet email and password
Tap the menu to view your Traffic Monitor, Billing and Package

Download the MCSnet My Account App

Frequently Asked Questions

We have gathered answers to most of the common questions we get about our app and how to use it.

How do I create an account?

Click on this link or type it into your browser: https://identity.mcsnet.ca/res/.
Enter the email address we have on your account.
Select ‘Forgot password’ to have a password reset link sent to your email.
A password reset link has been emailed to you—check your email inbox.
Open the email and click on the link to create a password.
Enter a new password that is a minimum of 8 characters long. Enter the same password again to confirm.
Your password has been created and you have been redirected to the login page. Type your password in one more time to log in.

How do I make a bill payment?

From the Main Menu on the left, select the ‘Billing’ tab.
The ‘My Balance’ section: Find out what is past due, what is coming due on the 1st of the next month, the last time a payment was made through the ‘My Account’ and if that payment was successful.
To make a payment: Select ‘PAY NOW’.
Click inside the ‘Payment Amount’ field and enter the amount you want to pay. Select ‘PAY’. This may take a few moments to process.
Check the ‘Status’ to see if your payment was successful or if it failed. If your payment failed, try re-entering your card and selecting ‘PAY’ again. If you are still unsuccessful, please call MCSnet at 1-866-390-3928 x 1.

How do I add an electronic fund transfer (EFT) or pre-authorized debit (PAD) on my MCSnet My Account?

Select the ‘Billing’ tab from the side menu.
Select ‘ADD EFT/PAD’ from the ‘EFT / Card’ section.
Select ‘UPLOAD VOID CHEQUE’ from the ‘EFT / Card’ section
Select ‘CHOOSE PHOTO’ to upload a photo of a void cheque or pre-authorized debit form from your bank.
- Computer Version: File will need to be saved as a jpeg/jpg on your computer.
- Mobile Version: You can take a picture of the cheque or PAD and upload it.
Select the jpeg/jpg file and click ‘Open’.
Notice that the ‘CHOOSE PHOTO’ button has turned green—this means that your upload was successful. Click the ‘SUBMIT’ button.
Your new banking information will not appear until the photo has been reviewed and your account updated. This can take up to 24 hours.
Now that the photo has been reviewed and the account has been updated, your new banking information appears on your MCSnet MyAccount.

How do I add a credit card?

Select the ‘Billing’ tab from the side menu.
Select ‘ADD CARD’ from the ‘EFT / Card’ section.
Click on Name on Card. Type your name exactly as it appears on your card – then click on ‘Next’.
Enter your Card Number, Expiration Date (MMYY), and CVV2 (the 3 numbers on the back of your card). Click on ‘ADD CARD’.
Your credit card has been added successfully!

How do I change my name on my MCSnet My Account?

When you log into your MCSnet My Account, the contract will be the first thing you see. If not, confirm you are in the correct account.
Select the name you want to change and delete it.
Enter the new name—make sure it is your actual legal name. (No nicknames or preferred names. It should be what is on your birth certificate.)
Select ‘CLICK HERE TO SIGN’.
Sign in the white box. If you make a mistake, you can select ‘BACK’ or ‘CLEAR’.
Review and make sure that the name on the contract has been changed to your new name
You’re done! Select the ‘download’ or ‘print’ icon to save a copy for your records.
You are now ready to upload any documents you have been asked to submit.