Find quick answers to your most common questions about MCSnet internet and phone services. If you can’t find what you’re looking for, please don’t hesitate to contact our friendly support team!
MCSnet offers various high-speed internet packages tailored for residential and business needs, including Fiber, GigAir, and Fixed Wireless options. Speeds can range significantly depending on your location and the technology available, with some plans offering up to 1000 Mbps download and upload speeds. For detailed information on specific plans and speeds available in your area, we need to determine your location first in our Check Availability tool. Once you have filled out the form, we will be in touch with you to provide the packages available at your location.
Once you fill out our Check Availability tool, Customer Service will be in touch with you to verify your location and determine services available in your area. If you agree to proceed with MCSnet services, we will send you to our My Account verification process which includes contract and package options, payment information, and a digital signature. Once these electronic documents have been completed, we will schedule an appointment for your installation.
For our GigAir and Fixed Wireless services, during the installation appointment, the technician will need to complete a signal test at your home or business. If the signal is not adequate for services, the installation will be cancelled and you will not be charged. If the signal is successful, you will be installed at that time.
It is recommended to have a letter of permission prepared for new installations, moves, and service calls wherein you are not the location owner. This is typically in situations where you rent the residence. The letter is not a requirement, but if the premise owner is not on location and extensive work is required to be completed, the technician may not be able to complete the service call until permission is obtained.
Using the MCSnet My Account, you have the option to pay through your credit card or through your financial institution. Note: due to privacy legislation, we do not accept credit card payments over the phone.
You can manage your MCSnet account by logging into the My Account page on our website or by downloading the MCSnet app on your mobile device. From there, you can monitor usage, review invoices, change your admin account password, and register new devices.
Yes. Some alarm or monitoring systems require a Static IP address. MCSnet offers Static IP addresses for $19.95 + tax/month.
This notification, either by email or SMS, is simply a reminder that funds will be withdrawn from your bank account or credit card, if on a Pre-Approved Payment Plan (PAP), or the amount owing on the 1st of the upcoming month. No amount is owed at this time.
When you are installed, you will receive an invoice for the amount owing until the end of the current month and the amount owing for the upcoming month. MCSnet is a pre-paid service provider which means you pay for the service prior to the billing period.
All payments are due on the 1st day of each month. This payment covers the services provided for the entire month ahead. For example, your payment made on July 1st ensures your services are covered from July 1st right through to July 31st.
MCSnet tracks usage to ensure high-quality service for all subscribers. You can monitor your current usage through your My Account portal or the MCSnet app. Information on how to purchase additional bandwidth or adjust your plan to meet your needs will be provided when you approach your cap, or you can contact customer service for assistance.
If you are moving to a location where MCSnet provides service, we can arrange to move the equipment to your new address and align it. A new contract will apply. Please contact Customer Service at least 30 days prior to your move to make arrangements and schedule appointments. If you are moving to an area not covered by MCSnet, we will arrange for equipment uninstallation.
If you are moving and the new owner would like to take over MCSnet services, we can schedule a Transfer of Services appointment with the new owners. Please ask the new owners to contact us to set up the appointment. Once the technician has checked the cabling and radio, the new owners will sign a contract for services at that location and your services will be cancelled.
Yes. If you are interested in seasonal service, we do offer a Park Mode which is $19.95+tax/ month. This mode allows you to maintain the connection to your location without cancelling the services for part of the year. While services are Parked, you cannot use them. However, to have services restored from Park Mode, all you would have to do is contact us when you are ready to use the services again.
Yes. If you decide you want to pay for more than one month of services, you will receive a 2.5% discount on the total amount owing for 6 months and a 5% discount on the total amount owing for 12 months.
Services may become suspended due to missed payments. Please make a payment via the My Account app or call Customer Service at 1-866-390-3928 and choose option 1.
Yes – Customer Service can assist you with updating the name on your account. A spouse or partner can be added as an authorised user, but only one person can be the account holder.
Our team is here to assist you 7 days a week, including holidays.
We aim to respond to all email inquiries within one business day.
