Frequently Asked Questions

• Who can get this offer?
  • Existing customers: Upgrade from a capped plan to Unlimited at no extra cost until February 28, 2026.
  • New customers: Sign up for Unlimited at $49.95 for your first 3 months (offer ends December 31, 2025).
• How do I upgrade if I'm an existing customer?

  Log in to MCSnet My Account, upgrade to Unlimited, and we’ll automatically credit the difference until February 28, 2026. You can also call or email us, and we’ll handle it.

• How do the credits work when I upgrade?

  We apply a monthly credit that covers the difference between your current, capped plan and the Unlimited plan.

• When does the credit end for existing customers?

  Credits stop after February 28, 2026. You can contact us on February 28 to downgrade. If you stay on Unlimited, you’ll pay the regular price starting in March.

• When does the new customer offer end?

  You must sign up by December 31, 2025 (11:59 p.m.) to received Unlimited for $49.95 per month. After the first 3 months are over, you will pay the regular price for Unlimited.

• When can I downgrade?
  • Existing customers: You cannot downgrade your plan until February 28, 2026. Call us on February 28, 2026 if you want to downgrade. If you do not call, you will pay the regular price for Unlimited starting March 1, 2026.
  • New customers: You cannot downgrade your plan until your first 3 months have ended. After that time, you can downgrade to a lower plan if you wish.
• Are there any eligibility requirements?
  • Existing customers: Your account must be in good standing (no outstanding balance) and have pre-authorized payment on file.
  • New customers: You must have pre-authorized payment on file.
• Can I combine this promotion with any others as a new customer?

  The only offer you can combine with this Black Friday Deal is our Referral Program. If a current MCSnet customer refers you to us with their referral code, you will receive $50 off and the existing customer will receive $50 off.

• Is there a Fair Use Policy?

  Yes. Unlimited is intended for a single household or small business. We may limit traffic if usage is significantly above average.

• Can business customers participate?

  Yes. Business customers on residential plans in good standing can upgrade to Unlimited under the same promo rules. If you have special billing needs, please contact our team.