MCSnet Privacy Policy
At MCSnet, safeguarding the privacy of our customers and digital platform users’ personal information is paramount. We implement stringent measures to ensure the security of this data, including adherence to all Canadian privacy laws and regulations.
Policy Overview
This policy outlines:
- The scope and application of our privacy practices;
- How we obtain consent to collect, use, and disclose personal information;
- The methods and reasons for collecting, using, and disclosing personal information;
- Data storage, security measures, and retention periods;
- How to access and manage your personal information held by us; and
- Contact information for privacy-related inquiries.
Scope & Application
Who is covered by this policy?
This policy pertains to all customers and users of MCSnet’s products, services, websites, apps, and other digital services, as well as those offered by our affiliates. Note that some offerings may have their own specific privacy policies.
What information is covered?
This policy encompasses all personal data we collect, use, or disclose, including but not limited to names, addresses, emails, phone numbers, payment details, product/service usage, website interactions, network activity, and marketing-related data from third parties. It also includes IP addresses, URLs, data transmission details, time spent on websites/apps, advertisement interactions, and app usage patterns.
What information is not covered?
Information that has been de-identified, aggregated, or anonymized for purposes such as trend analysis, business management, statistical development, performance evaluation, and product/service development is not subject to this policy. This type of data may be shared with third parties for analytical purposes without revealing individual identities.
Consent
How does MCSnet obtain consent?
We may obtain your consent for the collection, use, or disclosure of personal information through various means: written, oral, email, SMS, or other methods. For instance, providing your address implies consent for billing and service provisioning. However, express consent is required for sensitive actions like credit checks. We assume ongoing consent for the collection, use, and disclosure of your personal information for the stated purposes unless you notify us otherwise.
Withdrawing Consent
You have the right to withhold or withdraw your consent at any time. However, doing so may restrict our ability to provide certain products, services, or offers.
How & Why We Collect Personal Information
How does MCSnet collect personal information?
We primarily collect information directly from you when you:
- Sign up for or modify products/services;
- Contact us via phone, email, or SMS, direct message;
- Visit our websites or use our apps;
- Complete surveys or enter contests;
- Participate in online forums; or
- Use our networks.
Your information may also be collected automatically during product/service use or obtained from other sources like online contests (with your consent). Additionally, interactions through our digital channels may involve data collection via cookies or web beacons.
Why does MCSnet collect personal information?
We collect personal information for various purposes essential to providing our products and services, including:
- Delivering and billing for purchased products/services;
- Understanding your needs to offer relevant products/services from trusted third parties;
- Providing personalized service and enhancing customer experience;
- Offering geo-location services with tailored promotions based on current and historical location
- To comply with legal obligations and regulatory requirements.To conduct analytics, manage surveys, or gather feedback for enhancing and maintaining our association with you.
- To ensure the functionality and integrity of our MCSnet networks.
- To verify and authenticate your identity, guaranteeing the accuracy and currency of your information.
- To uphold the terms outlined in our Terms of Service and Customer Contracts.
- To comply with legal obligations and regulatory requirements.
Disclosure of Personal Information
MCSnet values your privacy and will not disclose your personal information to third parties without your consent, except in specific situations. These include:
- Authorized Individuals: Sharing information with someone we reasonably believe is acting on your behalf.
- Service Providers: Disclosing information to companies we’ve hired to help manage your account, collect payments, assess creditworthiness, or perform administrative tasks.
- Fraud Prevention: Sharing information with other organizations to investigate or prevent fraud, especially when obtaining your consent might interfere with the investigation.
- Legal Requirements: Providing information to law enforcement if we suspect you’ve provided false information or are involved in illegal activities.
- Emergencies: Disclosing information to authorities if there’s an immediate threat to life or property that could be prevented by sharing the information.
- Public Safety: Sharing information with authorities for emergency alerts if there’s a serious threat to someone’s safety.
- Business Transactions: Disclosing information to potential buyers if MCSnet assets are being sold.
- Credit Reporting: Sharing information about your credit history with credit bureaus or debt collectors.
- Within MCSnet: Sharing information with other members or affiliates of the MCSnet group.
Data Storage, Security & Retention
Where is my personal information stored?
The personal information we collect from our customers and digital platform users may be stored or processed within or outside of Canada. Regardless of location, it will be protected in accordance with applicable laws and industry-standard security measures. However, it’s important to note that the information may be subject to the laws of the country where it is stored.
How does MCSnet protect my personal information?
MCSnet employs robust security measures and protocols to safeguard the personal information of our customers and digital platform users. These measures are designed to prevent theft, loss, or unauthorized access, and are regularly reviewed and updated to address evolving threats.
The Chief Executive Officer of MCSnet, along with designated personnel, is ultimately responsible for ensuring the security of all personal information under our control. This includes not only data stored directly by MCSnet, but also data processed on our behalf by third-party service providers. We require these providers to maintain a level of data protection that is comparable to our own standards.
How long does MCSnet keep my personal information?
MCSnet retains your personal information only for the duration necessary to fulfill the purposes for which it was collected. Additionally, we may retain certain data for a reasonable period to allow you to access and verify the information if it was used to make a decision about you or your account. Once the information is no longer needed, it will be securely destroyed or de-identified to protect your privacy.
Access to Personal Information:
You have the right to access and review your personal information that we maintain. If you believe the information is inaccurate or incomplete, you can request amendments by contacting us.
MCSnet
1-866-390-3928
PO Box 98
4810 50 Ave
St. Paul, AB
T0A 3A0
MCSnet will respond to your questions or concerns as soon as possible and no later than 30 days after receiving it.
If you remain concerned about your Privacy after contacting MCSnet:
The Office of the Privacy Commissioner of Canada oversees MCSnet’ personal information handling practices. If your privacy concerns are not addressed to your satisfaction by MCSnet, you may contact the Office of the Privacy Commissioner of Canada for further guidance:
Website: priv.gc.ca/en
By Phone: 1 800 282 1376 or 819 994 5444
By Fax: 819 994 5424
By TTY: 819 994 6591
