Introducing GigAir Internet

Frequently Asked Questions

• How do I choose an internet package?

  The internet package you will need will depend on a few factors:

  • How often does your household use the internet?
  • Do you have multiple devices connected to the internet in your household at the same time?
  • Do you stream music or movies?
  • Do you have security cameras on your property connected to the internet?
  • Do you use a smart speaker or a smartwatch?

  All of these factors will determine which plan you should get. You should also test your internet speed. If you have a really plugged-in household, you might want to go for the residential GigAir Unlimited or GigAir Ultra.

  If you’re a rural business in Alberta, agricultural producer, or rancher, you might want to reach out to us about a business internet plan. We can work with you to ensure it meets your needs and technical requirements.

• Can I share my internet with a nearby building?

  With a wireless router, you may be able to provide access for a 100′ radius depending on the distance and number of obstacles. MCSnet will not help to configure or augment your wireless network if you choose to do this. There are router and antenna options available to extend the reach of a wireless network; you may want to hire a computer/network technician to help survey and setup an extended personal network if you are interested in this application.

• Where can I get GigAir?

  GigAir is currently available within the municipal boundaries at the locations on the map above.

  It does take time for us to create the mesh network in each new GigAir community.

  For existing customers, we will contact you who you are eligible for an upgrade. For new customers, please use the Sign Up button and we will contact you when you are in range for GigAir.

• Are there any costs if the installation doesn't work?

  There is no cost to you if we cannot get service to your property. If we cannot obtain a signal, our system will retain your interest in our service, and we will contact you when you are within range of our GigAir services. MCSnet does not make multiple trips for installations. If the wireless shot tests 100%, we will install your services.

• What are the payment options?

  With residential packages, MCSnet will only accept pre-authorized payments either with a void cheque or Visa/MasterCard.

  Documents are made available in the MyAccount section of our website in PDF format for all subscribers. They are also available in our MyAccount app. Please use your MCSnet email and password to access this data.

  Statements by mail are available for business subscribers for $2.00 per month.