Complaints Process

Complaints Process


Contact info

4810 50th Ave,
PO Box 98,
St. Paul, AB T0A 3A0

support@mcsnet.ca

1 866 390 3928

If you have a concern that you don't feel has been resolved or explained, please use the following form to submit a complaint first, before using any third parties to submit a review or complaint. If you haven't contacted us about your issue already, please use the contact form here: Contact Us


Please include all useful information in the form. If the connection is not listed under your name, please provide the name the connection would be listed with. Please include the date of last contact with one of our representatives. We will respond as soon as possible.

MCSNet strives to provide the best service and support possible. Some services related issues are due to technical limitations, with the foremost being the small amount of available frequencies, which limits the bandwidth that can be provided. If the technology allowed we would provide Gbps speeds with unlimited traffic, wifi would work better and not eat on average 30% of the performance and have much better range, and appointments would be turned around instantly.

The CCIRC is the Canadian Cyber Incident Response Centre (CCIRC). The CCIRC will send useful warnings about connections that have activity related to an infection on one of their machines. The CCIRC is the Canadian Cyber Incident Response Centre (CCIRC). CCIRC is Canada's national coordination centre responsible for reducing the cyber risks faced by Canada’s key systems and services. These systems, such as banks or phone service providers, are known as critical infrastructure. CCIRC works within Public Safety Canada in partnership with provinces, territories, municipalities, private sector organizations and international counterparts. It also coordinates the national response to any serious cyber security incident.The CCIRC provides a service to help protect Canadians online.CCIRC Website


Commission for Complaints for Telecom-television Services CCTS CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call at 1-888-221-1687.www.ccts-cprst.ca/